Agent Assist
In this article, you'll find an overview of Agent Assist and links to installation, configuration, and usage guides for your helpdesk platform.
What Agent Assist does
Agent Assist embeds directly into your existing helpdesk and surfaces AI-generated suggestions, summaries, and knowledge during live support work without agents needing to leave their ticketing system.
It is available in the case or ticket view across Salesforce, Jira, ServiceNow, Zendesk, and Zammad etc.
Get started
Setting up Agent Assist involves three steps:
Integrate & Configure — Integrate Agent assist within Enjo and then setup its appearance, recommendations, chat behavior, and AI Agent routing.
Agent Assist Integration and configurationInstall — Add the Agent Assist plugin to your helpdesk platform.
Agent Assist Installation Jira
Agent Assist Installation Salesforce
Agent Assist Installation ServiceNowUse — Start using Agent Assist features during live support work. Learn how to use Agent Assist features during live support work.
Using Agent Assist in Your Helpdesk
What's next
AI Agent Knowledge — Manage the knowledge sources your Agent Assist queries.
Insights — Assist — Track Agent Assist usage, impact, and override patterns.
Knowledge Gen — Turn resolved cases into published knowledge articles.