Live Alerts Setup Guide

live alerts enable real time notifications by triggering as soon as specific conditions are met follow this guide to configure live alerts tailored to your immediate notification needs how to setup step 1 log in to enjo dashboard , click on automation tools > alerts you will now be on alerts dashboard step 2 click on "new alert" at top right corner step 3 select a helpdesk app and a account you want to create alerts for step 3 alert name & description enter a unique name & a brief description for the alert click "next" step 4 trigger and content choose live alert from the alert type trigger event currently, live alerts only support sentiment based alerts an alert is triggered when ,a specific sentiment appears in the live sentiment report & additional conditions are met select sentiment report choose the sentiment report for which you want to set up an alert ( note the selected connection in content source must have a live sentiment report set up for it to appear in the dropdown ) conditions define the additional conditions that must be met to trigger an alert click "next" step 5 choosing destination select platform choose where you want to receive the alerts delivery options send alerts to a channel or directly to personal dms using the share with feature step 6 before creating your report, you can preview it by clicking "test" to see a mock version of how it will appear when sent once satisfied, simply click "create report "