Live Alerts Setup Guide

Live Alerts enable real-time notifications by triggering as soon as specific conditions are met. Follow this guide to configure live alerts tailored to your immediate notification needs.

Step 1:   Log in to Enjo dashboard, click on automation tools -> Alerts. You will now be on alerts Dashboard.

Step 2: Click on "New Alert" at top right corner than at "Live"

Step 3: Select a Helpdesk app and the account for which you want to create alerts. If a sentiment report is being generated for a ticketing app, a Sentiment Alert Available pill will appear, indicating that the app supports sentiment-based alerts (Available on all report where Live sentiment report is being generated).

Step 4: Alert Configurations

1: Alert Name & Description: Enter a unique name & a brief description for the alert.

2: Conditions: Define the conditions that must be met to trigger an alert.

General Alerts: Set the specific conditions required for the alert to be sent.

Sentiment-Based Alerts: Select the sentiment type for which you want to ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ create an alert. (Note: Sentiment-based alerts will only be triggered if the ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎selected sentiment appears in the selected report.)

Click "Next"

Step 5: Select where you want to receive the alerts (Slack or Teams).

Step 6: Before creating your report, you can preview it by clicking "Test" to see a mock version of how it will appear when sent. Once satisfied, simply click "Create Report."