Scheduled Alerts Setup Guide

2 min read

In this article, you'll learn how to set up Scheduled Alerts in Enjo to receive recurring notifications for issues that match your configured conditions.

Before you start

You need Owner or Admin role in Enjo.
At least one helpdesk app must be connected to your workspace. See Enjo App Integrations.

Create a Scheduled Alert

Step 1 — Open Alerts

Go to Automation Tools > Alerts.
Click New Alert in the top right corner.

Step 2 — Select your helpdesk

Select the helpdesk app and account you want to create the alert for.

Step 3 — Name your alert

Enter a unique Alert Name.
Add a brief Description to help identify what this alert tracks.
Click Next.

Step 4 — Configure trigger and content

Alert type Select Scheduled Alert as the alert type.
Scheduling Set when and how often you want to receive the alert:
1. Frequency — Daily or Weekly. For weekly alerts, select one or more days.
2. Time — Set up to three time slots for delivery.
Content source Choose the helpdesk app and connection to fetch data from.
Alert content Select the data to include in the alert. Customise the display format for the alert message:

Format	Best for
Bar chart	Comparing values across categories
Line chart	Tracking trends over time
Pie chart	Showing proportional breakdowns
Summary text	Plain text digest of key metrics

💡 Use the preview section to see how the alert will appear before sending it.

Step 5 — Choose destination

Platform Select where you want to receive the alert — Slack or Microsoft Teams.
Delivery Choose how to deliver the alert:
1. Send to a channel for team-wide visibility
2. Send as a personal DM using the Share With feature for individual delivery

Step 6 — Test and create

Click Test to preview a mock version of how the alert will appear when sent.
Once satisfied, click Create Report to activate the alert.

💡 Always test your alert before creating it — this confirms the data, format, and delivery channel are configured correctly.

What's next

Live Alerts Setup Guide — Configure real-time notifications triggered by specific conditions.
Alerts — Overview of both Scheduled and Live Alert types.
Emoji Actions — Trigger workflows by reacting to messages with emojis.
Commands — Trigger actions or create tickets via slash commands in Slack or Teams. Test

Scheduled Alerts Setup Guide

2 min read

In this article, you'll learn how to set up Scheduled Alerts in Enjo to receive recurring notifications for issues that match your configured conditions.

Before you start

You need Owner or Admin role in Enjo.
At least one helpdesk app must be connected to your workspace. See Enjo App Integrations.

Create a Scheduled Alert

Step 1 — Open Alerts

Go to Automation Tools > Alerts.
Click New Alert in the top right corner.

Step 2 — Select your helpdesk

Select the helpdesk app and account you want to create the alert for.

Step 3 — Name your alert

Enter a unique Alert Name.
Add a brief Description to help identify what this alert tracks.
Click Next.

Step 4 — Configure trigger and content

Alert type Select Scheduled Alert as the alert type.
Scheduling Set when and how often you want to receive the alert:
1. Frequency — Daily or Weekly. For weekly alerts, select one or more days.
2. Time — Set up to three time slots for delivery.
Content source Choose the helpdesk app and connection to fetch data from.
Alert content Select the data to include in the alert. Customise the display format for the alert message:

Format	Best for
Bar chart	Comparing values across categories
Line chart	Tracking trends over time
Pie chart	Showing proportional breakdowns
Summary text	Plain text digest of key metrics

💡 Use the preview section to see how the alert will appear before sending it.

Step 5 — Choose destination

Platform Select where you want to receive the alert — Slack or Microsoft Teams.
Delivery Choose how to deliver the alert:
1. Send to a channel for team-wide visibility
2. Send as a personal DM using the Share With feature for individual delivery

Step 6 — Test and create

Click Test to preview a mock version of how the alert will appear when sent.
Once satisfied, click Create Report to activate the alert.

💡 Always test your alert before creating it — this confirms the data, format, and delivery channel are configured correctly.

What's next

Live Alerts Setup Guide — Configure real-time notifications triggered by specific conditions.
Alerts — Overview of both Scheduled and Live Alert types.
Emoji Actions — Trigger workflows by reacting to messages with emojis.
Commands — Trigger actions or create tickets via slash commands in Slack or Teams. Test