Getting Started
Introduction
1min
Enjo is an AI-powered platform designed to automate and optimize support processes for your help desk. It provides end-to-end automation for managing employee or customer support requests, streamlining your operations and enhancing efficiency.
Enjo leverages generative AI to:
- Automatically resolve support requests by learning from your organization’s knowledge resources.
- Execute actions directly within your enterprise systems on your behalf.
- Classify and create support tickets for complex requests, seamlessly integrating with your existing ticketing systems.
To help you get started and make the most of Enjo's capabilities, this documentation portal is organized into several key sections:
- Getting Started: Begin your journey by exploring an overview of Enjo, its benefits, and step-by-step guidance to set up and leverage AI-powered support.
- AI Agents: Delve deeper into the creation and management of AI Agents tailored to your organization's specific needs.
- Integrations: Get Step by Step instructions to connect Enjo to various external applications and services.
- Insights: Gain access to analytics and performance metrics that help you monitor and improve your support processes.
- Inbox: Learn how live agents can manage, takeover and collaborate on user conversations with the AI Agent in one centralized location.
- Training: Learn how live agents and administrators can monitor capability gaps in AI Agents and easily take action.
- Enjo Answers: Learn how to create a native knowledge base in Enjo, enabling your AI agents to deliver precise, consistent responses to customer queries.
- Agent Assist: Learn how Enjo's Agent Assist provides AI tools for live agents to efficiently resolve user requests directly within your help desk.
- Automation Tools: Explore other support workflow automation capabilities in Enjo including Swarm Rooms, Emoji Actions, Approval Accelerators, and Alerts.
- Account Management: Manage your Enjo account settings, user roles, and permissions.
If you have any further questions or need further assistance, feel free to reach out to our Customer Success team at [email protected].
