Getting Started

Enjo benefits

5min

As a fast growing enterprise, you face the constant challenge of efficiently scaling your high volume support operations - for employee and customer support.

For every support request, your help desk staff spend significant time and manual effort going through multiple systems, and preparing a personal response, leading to high resolution times that cost the organization millions in lost employee productivity. Your organization needs a better way to scale support operations.

Enjo’s cutting-edge support automation platform powered by enterprise grade generative AI delivers unprecedented automation and efficiency gains that seamlessly scales your support without increasing costs or compromising on service quality.

Key benefits of Enjo solution

  • Maximum Automation: Enjo automates over 60% of support requests, reducing the workload on your help desk team. 
  • Rapid Response: With Enjo, over 90% of support requests are accelerated, ensuring quick resolution and minimal downtime. 
  • Reduced Workload: Enjo can automate over 30% of agent workload, freeing up your team to focus on more complex issues. 
  • Quick Resolution: Enjo boasts an average Mean Time to Resolution (MTTR) of less than 5 seconds, significantly faster than industry standards. 
  • Improved Efficiency: With Enjo, you can achieve over 80% reduction in average resolution time, improving overall operational efficiency. 
  • High Satisfaction: Enjo consistently achieves an average employee satisfaction score of over 90%, indicating high user satisfaction. 
  • High Adoption: Enjo has an average adoption rate of over 80%, demonstrating its ease of use and acceptance among end users. 
  • Fast Deployment: Enjo offers an unprecedented 1-day deployment, ensuring your support operations are enhanced without delay.

Help Desk team experience

Enjo assists support team with following AI powered capabilities

  1. Routing incoming requests based on intent to appropriate help desk
  2. Looking up relevant information from knoweldge sources on demand
  3. Summarization of conversation with users
  4. Converting a conversation with user to reusable knowledge asset
  5. Rephrasing answer drafts to optimize for tone and clarity
  6. Spotting negative sentiment in realtime for timely interventions
  7. Continuously learning from feedback to improve response quality

Other help desk assesment capabilities includes

  1. Assesing historical tickets for automation potential
  2. Classifying historical requests for better insights
  3. Automatically generating a knowlege articles based on past tickets
  4. Continuously tracking automation impact in helpdesk metrics

Other benefits of Enjo include

  1. Collaborating on open requests directly in team chat channels
  2. Collecting user requests in public support channels or in private chat
  3. Creating / updating tickets using emojis in chat
  4. Automatically syncing your chat with your ticketing system
  5. Automatically securing approvals in chat
  6. Collecting feedback directly in chat channels
  7. Managing incidents in dedicated swarm rooms in chat
  8. Sending tailored alerts and announcements proactively in chat
  9. Tracking performance with actionable reports and recommendations

End user experience

Enjo AI agents are trained to automatically resolve support queries in many ways including

  1. Instant human like answers to support queries in chat
  2. Instant access to company information directly in chat
  3. Easy tracking of open requests in chat
  4. Automated actions like password reset and access provisioning
  5. Accelerated approvals for relevant support requests



Updated 24 Jul 2024
Doc contributor
Doc contributor
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