Enjo benefits
As a fast-growing enterprise, you face the constant challenge of efficiently scaling your high-volume support operations—for employee and customer support.
For every support request, your help desk staff spend significant time and manual effort going through multiple systems, and preparing a personal response, leading to high-resolution times that cost the organization millions in lost employee productivity. Your organization needs a better way to scale support operations.
Enjo’s cutting-edge support automation platform, powered by enterprise-grade generative AI, delivers unprecedented automation and efficiency gains. It seamlessly scales your support without increasing costs or compromising on service quality.
- Maximum Automation: Enjo automates over 60% of support requests, reducing the workload on your help desk team.
- Rapid Response: With Enjo, over 90% of support requests are accelerated, ensuring quick resolution and minimal downtime.
- Reduced Workload: Enjo can automate over 30% of the agent workload, allowing your team to focus on more complex issues.
- Quick Resolution: Enjo boasts an average Mean Time to Resolution (MTTR) of less than 5 seconds, significantly faster than industry standards.
- Improved Efficiency: With Enjo, you can achieve over 80% reduction in average resolution time, improving overall operational efficiency.
- High Satisfaction: Enjo consistently achieves an average employee satisfaction score of over 90%, indicating high user satisfaction.
- High Adoption: Enjo has an average adoption rate of over 80%, demonstrating its ease of use and acceptance among end users.
- Fast Deployment: Enjo offers an unprecedented 1-day deployment, ensuring your support operations are enhanced without delay.
Enjo assists the support team with following AI-powered capabilities
- Routing incoming requests based on intent to the appropriate help desk
- Looking up relevant information from knowledge sources on demand
- Summarization of conversation with users
- Converting a conversation with a user to a reusable knowledge asset
- Rephrasing answer drafts to optimize for tone and clarity
- Spotting negative sentiment in real life for timely interventions
- Continuously learning from feedback to improve response quality
Other help-desk assessment capabilities include
- Assessing historical tickets for automation potential
- Classifying historical requests for better insights
- Automatically generating knowledge articles based on past tickets
- Continuously tracking automation impact in helpdesk metrics
Other benefits of Enjo include
- Collaborating on open requests directly in team chat channels
- Collecting user requests in public support channels or in private chat
- Creating/updating tickets using emojis in chat
- Automatically sync your chat with your ticketing system
- Automatically securing approvals in chat
- Collecting feedback directly in chat channels
- Managing incidents in dedicated swarm rooms in the chat
- Sending tailored alerts and announcements proactively in chat
- Tracking performance with actionable reports and recommendations
Enjo AI agents are trained to automatically resolve support queries in many ways including
- Instant human-like answers to support queries in chat
- Instant access to company information directly in chat
- Easy tracking of open requests in chat
- Automated actions like password reset and access provisioning
- Accelerated approvals for relevant support requests
