Emoji Actions

emoji actions in enjo let users trigger workflows in slack by reacting to messages with specific emojis actions can be tied to ticketing systems or enjo answers (for ai agents) his feature helps streamline workflows by linking emojis to predefined actions, making it easier for users to interact with the platforms ticketing actions step 1 configure context log in to the enjo dashboard go to automation tools → emoji actions select ticketing actions choose the chat app (slack or teams) choose the ticketing app (e g , jira, zendesk) select the scope workspace, person, or ai agent step 2 define emoji behavior select the emoji (e g , 🎫 for ticket creation) provide a short description of the action choose action type create request update request create issue request issue step 3 save and deploy decide whether to use ai agent defaults or customize behavior choose if a creation form is required click create the chosen emoji will now trigger the defined ticketing workflows answering actions step 1 configure context log in to the enjo dashboard go to automation tools → emoji actions select answering actions choose the chat app (slack or teams) select the scope workspace, person, or ai agent step 2 define emoji behavior select the emoji (e g , 💡 for knowledge capture) provide a short description of the action step 3 save and deploy click create when the emoji is used, the message will be captured into ai agent studio → knowledge → draft answers review and publish as a question based answer or topic based answer best practices assign unique emojis for ticketing vs answering to avoid overlaps regularly review draft answers before publishing