Enjo Answers

enjo ai agents can deliver precise, consistent responses to customer queries by leveraging enjo answers enjo answers is built in knowledge source for ai agents, typically used to configure and manage short and frequently asked question/answers there are two types of enjo answers question based answers to answer specific question ntent and topic based answers to answer broad range of question intents within a topic for enjo ai agents, topic based answers acts as fallback when semantic search on question based answers fails this helps customers configure answers for broad range of questions on topics like "return policy" or "holiday schedule " steps to adding answers log in to the enjo dashboard navigate to ai agent studio > knowledge > answers tab select answer type enjo gives two options to add answers question based answers & topic based answers question based answer add the primary question enter a frequently asked question examples "how do i set up \[feature]?" "what is the policy for \[situation]?" provide the answer write a concise, helpful response to the question use text and/or links to enhance clarity and usability add question variations (optional) enter alternate phrasings for the same question example for the question "how do i set up my account?" , variations could include "what’s the process to create an account?" "steps for account setup?" enjo uses the primary question and question variations to understand the question intent for the answer topic based answers topic based answer is for answers that address a broad range of question intents within a topic select answer type in the answer type dropdown, choose topic based answer fill in the following fields topic name a concise topic identifier (e g , "return policy" ) topic description briefly explain the topic (e g , "details about returning items within a specific time frame " ) answer provide a detailed response for this topic sample questions (optional) add examples to guide the ai (e g , "how long do i have to return an item?" ) answer suggestions users can suggest updates using the improve answer button suggestions appear in the answer suggestions tab for admin review ai agent admins can view, edit, approve, or decline suggestions approved answers are moved to the answers tab and integrated into enjo’s knowledge base for future queries ai helper the ai helper in answers is designed to make your questions and answers clearer, more professional, and concise it also helps by generating variations of your questions, so you can communicate effectively and efficiently how it works follow these steps to use the ai helper in answer log in to the enjo dashboard navigate to ai agent studio > knowledge tab go to the add answer or edit answer section fill in your question and answer in the respective fields once you’ve completed writing, click the “ rewrite using ai ” button a next screen will appear where you can select the types of improvements you want review the ai suggested edits and apply them as needed once satisfied with the improvements and variations, use the “apply and add” button to save your changes after writing your question and answer, click the “ generate question variations ” button this only generates question variations without rewriting question and answers the ai will create up to three alternative question suggestions if the input is unclear, a temporary warning message will suggest you to revise your content faqs what is the difference between question based and topic based answers? question based answers addresses specific intent of the user's query topic based answer is for answers that address a broad range of questions within a topic when do enjo ai agents use topic based answers? enjo ai agent first attempts to resolve queries through semantic search and question based answers if no confident match is found, it attempts to use topic based answers for broader coverage