Slack
Enjo integrates with Slack so your AI Agents can receive and resolve requests directly inside your Slack workspace. Once connected, all AI agents in the workspace can use the Slack integration.
It is recommended to use a Slack admin account when setting up the integration to ensure proper permissions.
Prerequisites
Admin permissions in Enjo
Slack workspace admin account
Integration Type
OAuth 2.0 (Delegated, user-based connection)
Enjo connects to Slack through the standard Slack OAuth flow.
Permissions are granted at the workspace level during authorization.
Required Permissions
When authorizing the Slack integration, Enjo will request the following permissions:
Enjo requires Bot Token Scopes (workspace-level) and some User Token Scopes.
Bot Token Scopes
Scope | Description | Purpose |
|---|---|---|
channels:history | View messages in public channels Enjo is added to. | Sync historical data to AI Agents knowledge. |
channels:join | Join public channels. | Allow Enjo to be added via dashboard. |
channels:manage | Manage/create public channels. | Create channels during triage. |
channels:read | View public channel info. | Setup Enjo AI Agents in chosen channels. |
chat:write | Send messages as Enjo. | Post responses and notifications. |
chat:write.customize | Send messages with custom name/avatar. | Post as customized identity. |
chat:write.public | Post to channels Enjo isn’t a member of. | Send responses to external channels. |
commands | Add slash commands. | Support Enjo’s command features. |
emoji:read | Read custom emojis. | Support emoji-based actions. |
files:read | Read shared files. | Sync files with ticketing systems. |
groups:history | Read private channel history. | Build AI Agents knowledge base. |
groups:read | Read private channel info. | Setup AI Agents in private channels. |
groups:write | Manage/create private channels. | Create dedicated triage channels. |
im:history | Read direct message history. | Sync DM-based conversations. |
im:read | Read DM info. | Identify/setup DM AI Agents. |
im:write | Start DMs with users. | Verify/create bot DM channels. |
mpim:history | Read group DM history. | Build AI Agents knowledge base. |
mpim:read | Read group DM info. | Set up AI Agents in group DMs. |
reactions:read | Read emoji reactions. | Trigger actions from reactions. |
reactions:write | Add emoji reactions. | React to messages programmatically. |
users:read | View user info. | Map Slack users to external accounts. |
users:read.email | View user emails. | Sync user identity across apps. |
User Token Scopes
Scope | Description | Purpose |
|---|---|---|
openid | View identity info. | Authenticate users securely. |
Connection Steps
Login to Enjo dashboard - Settings- Apps.
Click on 'Connect Apps' and select 'Slack'.
Click on 'Add New'
You will be redirected to the Slack page. Choose the workspace and click on 'Allow'.
You will be redirected to the Enjo App. You can see your connection under Apps. Every Enjo AI agent in the workspace would be able to use your connection.