Training
4min
The Training feature in Enjo allows AI Agent administrators to enhance the performance of their AI Agents by refining responses to past user interactions. The Training page shows all past unanswered conversations in one place with tools to take action on them.
Step 1: Navigate to the Training tab located in the main menu in your Enjo dashboard.
Step 2: Use the dropdown menu near the page title to choose the AI Agent you wish to train.
Step 3: Analyze the table that shows past user interactions with key fields:
- Date: The date of the interaction.
- User Condensed Query: The AI Agent's interpreted version of the query based on context.
- AI Agent Response: The response provided by the AI Agent.
- Training Actions: Options to refine the AI's responses.
Step 4: View additional details of specific conversations by clicking on "More" button. You will see:
- Message Details: Important metadata about the message.
- Attachments: View any attachments associated with the query.
- Generated Query: How the AI interpreted the user's input.
- Original Query: The user’s actual message.
- Standalone Query: The AI Agent's context-free interpretation of the query.
- AI Agent Response: The initial response provided by the AI Agent.
- Training Actions: Available options for improvement.
Step 5: Take one of following actions
- Add Answer: Add the query and response as a new standalone entry in Enjo Answers.
- Use Answer: Link the query to an existing answer by adding it as a question variation.
- Use AI Action: Associate the query with a predefined AI Action for automated workflows.
- Use Request Form: Map the query to an existing request form for structured responses.
