Provides visibility into the overall efficiency and effectiveness of your support operations.

Administrators can easily navigate between different AI agents' insights they have access to by selecting the dropdown in the upper left corner and choosing the time range for the reports.

Number of queries the bot resolved automatically

 Conversations where the AI agent had confident and sufficient response

 Conversations where the AI agent had a helpful response

Number of queries where the bot had some helpful answer

 Graphical representation of the conversations where the AI agent had confident and sufficient response in the past 6 months



 Graphical representation of the conversations where the AI agent had helpful responses in the past 6 months

Learn how to utilize performance metrics in Enjo to assess and improve customer support effectiveness, ensuring high-quality service and satisfaction.


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Performance

Adoption

Enjo AI

Enjo

Introduction

Enjo benefits

How Enjo Works: AI-Powered Service Automation | Enjo

Enjo concepts

Sign Up for Enjo

Login to Enjo

Getting started

Enjo AI for IT teams

Enjo AI for HR Teams: Streamline Recruitment and Support

Enjo AI for CS teams

Getting Started

Create Enjo AI Agent

Enjo Router AI Agent

Zendesk Help center

Notion Pages

Google Drive

Confluence

Slack Conversations with Enjo: Streamline Team Support

Microsoft Teams conversations

Salesforce KB

Salesforce cases

Integrating Enjo with SharePoint for Seamless Collaboration

Jira Connection

Enjo Answers

File Management in Enjo: Streamline Your Document Process

Websites

Azure Devops

AI Agent Knowledge

Setup Jira Ticketing

Setup Salesforce Ticketing

Request Handling Behaviour

Triage Behaviour

AI Agent Ticketing

AI Agent Testing

Setup code AI Action

Setup API AI Action

AI Actions

AI Agent Channels

Enjo AI Agent Admins

Enjo AI Agent Profile

AI Agent Persona: Customizing Enjo for Enhanced Support

Response Mode in Enjo: Tailoring AI Interaction Styles

Data Masking for Secure AI Support Automation | Enjo.ai

Sentiment Analysis with Enjo: Understand Customer Feedback

Feedback

AI Agent CSAT & Resolution Feedback: Improve Customer Support

AI Agent Settings

Swarm Rooms

Approvals Management

Enjo Commands

Agent Assist Configuration

Agent Assist Installation -Salesforce

Agent Assist Installation - Jira

Agent Assist - Usage Guide

Agent Assist

Enjo Webchat

User Preferences

Configuring Enjo

Sentiment

Managing Slack Conversations with Enjo: Boost Team Collaboration

Insights

Inbox

Enjo App Integrations: Connect with Your Favorite Tools

Jira DC

Jira Cloud

Confluence Server

Integrating Enjo with Google Drive for Efficient File Sharing

Integrating Enjo with Confluence Cloud for Enhanced Collaboration

Integrating Enjo with Salesforce Cases for Support

Integrating Enjo with Salesforce KB for Efficient Support

Integrating Enjo with Salesforce Sandbox for Enhanced Support

Sharepoint

Integrating Enjo with Slack: Streamline Team Communication

Integrating Enjo with Microsoft Teams for Better Collaboration

Integrating Notion with Enjo: Automate Your Workflow

Integrating Enjo with Zendesk Help Center for Better Support

Azure DevOps Integration with Enjo for Seamless Automation

Integrations

Enjo API

Enjo Webchat SDK Documentation

Enjo Subscription Plans: Choose Your AI Support Solution

Membership Roles

Billing Management

Account

Performance

Metrics available: