 module tracks AI accuracy, resolution efficiency, and feedback to optimize Enjo’s support automation. It enables continuous refinement of AI Agents by identifying strengths, weaknesses, and opportunities for improvement.

Teams can use this data to improve AI reliability, reduce manual intervention, and increase resolution rates.

 quantifies AI effectiveness and operational outcomes.

 analyzes case volume and efficiency across AI and human workflows.

 collects structured input from users and agents to guide retraining.

Learn how to utilize performance metrics in Enjo to assess and improve customer support effectiveness, ensuring high-quality service and satisfaction.


Training

Performance

Performance Insights

Enjo AI

Enjo

Introduction

Enjo benefits

Enjo concepts

Sign Up for Enjo

Login to Enjo

Getting started

Enjo AI for IT teams

Enjo AI for HR Teams

Enjo AI for CS teams

Getting Started

Create AI Agent

Create Router AI Agent

Guidelines for Knowledge Base Articles

Supported File Formats

Zendesk Help Center

Notion Pages

Google Drive

Confluence

Slack Conversations

Microsoft Teams Conversations

Salesforce KB

Salesforce cases

ServiceNow KB

SharePoint

Jira Tickets

Files

Websites

Azure Devops

AI Agent Knowledge

Setup Jira Ticketing

Setup Salesforce Ticketing

Setup ServiceNow Ticketing

Request Handling Behaviour

AI Agent Ticketing

AI Agent AI Flows

Setup Code AI Action

Setup API AI Action

Setup MCP Action

AI Agent AI Actions

AI Agent Escalation

Bulk Testing

Enjo Webchat

AI Agent Channels

AI Agent Persona

AI Agent Response Mode

AI Agent Data Masking

AI Agent Message Feedback

AI Agent CSAT

AI Agent Admins

AI Agent Settings

AI Agent Testing

Configuring Enjo

Feedback

Ticketing Insights

Setup Overview

Engagement

Adoption

Sentiment

Executive Insights

Help Desk Assessment

Conversations

Insights

Inbox

Enjo Answers

Emoji Actions

Scheduled Alerts Setup Guide

Live Alerts Setup Guide

Alerts

Swarm Rooms

Commands

Approvals

Untitled

Agent Assist

Agent Assist Configuration

Agent Assist - Usage Guide

Agent Assist Installation - Jira

Agent Assist Installation -Salesforce

Agent Assist Installation - ServiceNow

Enjo App Integrations

Enjo API

Enjo Webchat SDK

Jira DC

Jira Cloud

Confluence Server

Salesforce Cases

Salesforce Sandbox

Sharepoint

Slack

Microsoft Teams

Notion

Azure DevOps

ServiceNow

Integrations

Profile

Preferences

Notifications

Jira personal notifications

Account

Enjo Subscription Plans

Billing Management

Custom Roles in Enjo

Permissions

Membership Roles

Invite Members

Audit Log

Guardrails

Administration