Performance

provides visibility into the overall efficiency and effectiveness of your support operations to view performance, login to enjo dashboard > insights > performance administrators can easily navigate between different ai agents' insights they have access to by selecting the dropdown in the upper left corner and choosing the time range for the reports metrics available deflection requests number of queries the bot resolved automatically deflection rate conversations where the ai agent had confident and sufficient response acceleration rate conversations where the ai agent had a helpful response acceleration requests number of queries where the bot had some helpful answer deflection chart graphical representation of the conversations where the ai agent had confident and sufficient response in the past 6 months acceleration chart graphical representation of the conversations where the ai agent had helpful responses in the past 6 months