Setup ServiceNow Ticketing
Enjo seamlessly integrates with ServiceNow, enabling users to create, manage, and update tickets directly within their chat interface. This integration streamlines ticketing workflows, enhancing efficiency and collaboration.
Supported Request Types in ServiceNow
Enjo supports the following request types in ServiceNow:
Incident: For general issue tracking and resolution.
Change Request: To manage planned changes to systems or services.
Service Catalog: To request specific catalog items or services.
How to Configure ServiceNow Ticketing with Enjo
Follow these steps to connect your ServiceNow account and configure ticketing workflows:
Access the AI Agent Studio Log in to Enjo dashboard - click on the AI Agent studio menu item. Click on the AI agent, head over to the 'Ticketing' tab, and click on the "+ Configure Ticketing" button on the top right corner.
Select ServiceNow Connection
From the list of available ticketing systems, choose ServiceNow. If your ServiceNow account hasn’t been linked yet, refer to the ServiceNow. Select your configured ServiceNow connection and click Next.
Define Request Types Add the relevant request types to the Enjo AI agent under (Request Types)
Customize Request Creation: Configure how you want to create user requests :
Select Module: Choose from Incident, Change Request, or Service Catalog.
For Service Catalog :
Select Catalog Instance: Pick an instance (e.g., Technical Catalog, Service Catalog).
Select Catalog Item: Choose the relevant item (e.g., Laptop Request, Apple iPhone Request).
Describe : Provide a description or use the default one
FAQs
Q: How do I link my ServiceNow account to Enjo? To link your ServiceNow account, follow the ServiceNow guide provided within the Enjo dashboard.