Setup ServiceNow Ticketing

enjo seamlessly integrates with servicenow, enabling users to create, manage, and update tickets directly within their chat interface this integration streamlines ticketing workflows, enhancing efficiency and collaboration supported request types in servicenow enjo supports the following request types in servicenow incident for general issue tracking and resolution change request to manage planned changes to systems or services service catalog to request specific catalog items or services how to configure servicenow ticketing with enjo follow these steps to connect your servicenow account and configure ticketing workflows access the ai agent studio log in to enjo dashboard https //app enjo ai click on the ai agent studio menu item click on the ai agent, head over to the 'ticketing' tab, and click on the "+ configure ticketing" button on the top right corner select servicenow connection from the list of available ticketing systems, choose servicenow if your servicenow account hasn’t been linked yet, refer to the servicenow docid 5g1zy be0oud9 be3qtdr select your configured servicenow connection and click next define request types add the relevant request types to the enjo ai agent under ( request types docid\ tqhksgfw1eut5nu5kpiut ) customize request creation configure how you want to create user requests select module choose from incident , change request , or service catalog for service catalog select catalog instance pick an instance (e g , technical catalog , service catalog ) select catalog item choose the relevant item (e g , laptop request , apple iphone request ) describe provide a description or use the default one faqs q how do i link my servicenow account to enjo? to link your servicenow account, follow the docid 5g1zy be0oud9 be3qtdr guide provided within the enjo dashboard