Administrators can configure how Enjo should create and handle user requests in the request handling tab. 

-> AI agent studio-> AI agent -> Ticketing -> Request handling tab. 

The following are the features included in Request Handling behavior:

Slack Ticketing -  Configure how Enjo should create and handle user requests in Slack channel

Teams Ticketing -  Configure how Enjo should create and handle user requests in Teams channel

Setup ServiceNow Ticketing

Request Handling Behaviour

Request Creation Behavior

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