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AI Agent Knowledge

AI agent knowledge Guidelines for Knowledge Base Articles Supported File Formats Files Confluence Jira Tickets Salesforce KB Creating articles with Help Center Agent Salesforce cases Google Drive Zendesk Slack as a Knowledge Source Microsoft Teams as a Knowledge Source Zammad as a Knowledge Source Websites Azure Devops Bitbucket Cloud as a Knowledge Source

AI Agent Ticketing

AI Agent Ticketing Setup Jira Ticketing Salesforce Ticketing Setup ServiceNow Ticketing

Request Handling Behaviour

Request Types Request Handling Request Creation Behaviour Guest Facilitation Off hour settings Emoji Markers CSAT Handling Privacy Mode Ticket Sync Filter Request Preview Request Card Customization Request View Customization

AI Agent AI Flows

AI Agent AI Actions

AI Agent AI Actions Setup Code AI Action Setup API AI Action Setup Copilot Answers Setup MCP Action Setup Template AI Actions Setup from Prompt Setup Ticketing AI Actions

AI Agent Escalation Bulk Testing

AI Agent Channels

AI Agent Channels Enjo Webchat

AI Agent Settings

AI Agent Settings AI Agent Persona AI Agent Response Mode AI Agent Conversation Behavior AI Agent Answer Behavior Guardrails AI Agent Data Masking Advanced AI Agent Message Feedback AI Agent CSAT AI Agent Admins

AI Agent Testing Training

Getting Started with Inbox Finding and Filtering Conversations Working with Conversations Assigning Conversations Conversation Details Using Agent Assist Real-Time Translation Configuring Inbox Settings

Getting Started with Help Center Creating and Managing Content Configuration and Branding Connecting a Custom Domain How Agent Context works

Performance Overview Performance Insights Feedback Ticketing Insights

Adoption Setup Overview Engagement

Sentiment Executive Insights Assessment Report Feedback Conversations

AI Agent Performance Insights

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Alerts Scheduled Alerts Setup Guide Live Alerts Setup Guide

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Request Handling Behaviour

12 articles

Articles

Request Types
Request Handling
Request Creation Behaviour
Guest Facilitation
Off hour settings
Emoji Markers
CSAT Handling
Privacy Mode
Ticket Sync Filter
Request Preview
Request Card Customization
Request View Customization

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