Request Creation Behavior
You can customize when tickets will be created by the Enjo AI agent. There are 3 options- Auto-create, Auto-suggest and None.
Auto create- Automatically creates tickets either
- Immediately for every message posted (or)
- Immediately when there is no AI agent answer (or)
- When a message is unattended (no AI agent or human response) for x minutes.
Auto-suggest- Automatically suggests the user to create a ticket by adding a button to generate a request either
- Immediately for every message posted (or)
- Immediately when there is no AI agent answer (or)
- When a message is unattended (no AI agent or human response) for x minutes.
None- Enjo would not create or suggest the user to create requests.
You can automatically assign the request creato as a ticket assignee when the request is created.
You can make the user who posted the Slack/ Teams message the reporter. If unable to do so, Enjo will fall back to request creator as the reporter.
When a request is created in Slack/ Teams, Enjo will add this attribution text to the bottom of the request description.
Created by Enjo from @@@slack_message_link@@@ posted by @@@user@@@ in @@@#slack_channel_name@@@
When a ticket is created from the Slack/ MS teams, attribution text gets added to the Description.
