Request Creation Behavior

ticket creation behavior you can customize when tickets will be created by the enjo ai agent there are 3 options auto create, auto suggest and none auto create automatically creates tickets either immediately for every message posted (or) immediately when there is no ai agent answer (or) when a message is unattended (no ai agent or human response) for x minutes auto suggest automatically suggests the user to create a ticket by adding a button to generate a request either immediately for every message posted (or) immediately when there is no ai agent answer (or) when a message is unattended (no ai agent or human response) for x minutes none enjo would not create or suggest the user to create requests creator as assignee you can automatically assign the request creato as a ticket assignee when the request is created requestor as reporter you can make the user who posted the slack/ teams message the reporter if unable to do so, enjo will fall back to request creator as the reporter attribution when a request is created in slack/ teams, enjo will add this attribution text to the bottom of the request description created by enjo from @@@slack message link@@@ posted by @@@user@@@ in @@@#slack channel name@@@ when a ticket is created from the slack/ ms teams, attribution text gets added to the description