Request Creation Behavior

request creation is part of docid\ mydzmk4xnpwdrnvwx4ssx in enjo it manages the transfer of conversations from ai handling to external ticketing systems when escalation conditions are met this ensures all relevant requests are logged, tracked, and managed within the organization’s existing support platform configuration options always escalate routes all conversations directly to human agents disables ai generated responses creates a new ticket for every incoming conversation specific message patterns creates tickets based on message content patterns use to control which message formats or prefixes trigger automatic ticket creation starts with specific keywords does not start with specific keywords starts with emoji does not start with emoji no ai response creates a ticket when enjo’s ai cannot generate a response matches ticket type creates a ticket when a request matches a defined ticket type in enjo