Request Types

adding request types enables enjo to perform ticketing actions through an integrated ticketing system once request types are configured, enjo automatically identifies user requests, maps them to the correct ticket type, and pre fills form fields without manual input how it works after connecting a ticketing system to enjo add relevant request types from your ticketing system when users submit requests, enjo detects the request type and routes it to the corresponding form enjo auto fills form fields using available data from the user conversation and system integration add request types steps log in to the enjo dashboard go to ai agent studio → ai agent → ticketing → available request types click + request types select the project and request type from the connected ticketing system enjo automatically imports the request type description continue adding additional request types using the + add request button for each request type, add sample requests to represent typical user inputs across different topics the first request type added becomes the default to change it, open the actions menu (three dots) next to a request type and select make default request type