Enjo AI for CS teams
Today's customers demand prompt and effective support services. However, traditional support models can be slow and cumbersome. With growing customer requests, teams struggle to provide immediate assistance, leading to higher resolution times.
Enjo AI: A generative AI-powered support platform that leverages your existing knowledge base. Enjo AI uses Retrieval Augmented Architecture to find the most relevant information for customer queries, providing immediate solutions. It also integrates seamlessly with your ticketing tools, allowing you to track and update all customer queries in one place.
Answering Common Questions
More than half of incoming queries are repetitive. Enjo AI scans previous communications and resolution summaries to provide quick, accurate answers.
Self-Service for Customers
Enjo AI does more than answer questions. It understands customer profiles and communication history, suggesting actions they can take without needing a live agent.
Information Retrieval for Agents
Agents can quickly access relevant information on any topic. Enjo AI generates content that agents can tweak and use, saving time and ensuring consistency.
Multilingual Support
Enjo AI detects the language of incoming queries and translates messages for information retrieval. It personalizes responses based on customer location and language preferences.
Support Ticket Organization
Using Natural Language Processing and sentiment analysis, Enjo AI automatically labels and routes tickets to the appropriate team, categorizing them accurately in your ticketing system.
