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AI agent knowledge Guidelines for Knowledge Base Articles Supported File Formats Zendesk as a Knowledge Source Notion Pages Google Drive Confluence Slack Conversations Microsoft Teams Conversations Salesforce KB Salesforce cases SharePoint Jira Tickets Files Websites Azure Devops

AI Agent Ticketing Setup Jira Ticketing Setup Salesforce Ticketing Setup ServiceNow Ticketing

Request Handling Behaviour Request Creation Behaviour Request Types Guest Facilitation Off hour settings Emoji Markers CSAT Handling Privacy Mode Ticket Sync Filter Request Preview Request Card Customization Request View Customization

AI Agent AI Actions Setup Code AI Action Setup API AI Action Setup MCP Action

AI Agent Channels Enjo Webchat

AI Agent Settings AI Agent Persona AI Agent Response Mode AI Agent Data Masking AI Agent Message Feedback AI Agent CSAT AI Agent Admins

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Performance Performance Insights Feedback Ticketing Insights

Adoption Setup Overview Engagement

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Emoji Actions Swarm Rooms Commands Approvals

Alerts Scheduled Alerts Setup Guide Live Alerts Setup Guide

Agent Assist Agent Assist - Usage Guide Agent Assist Installation - Jira Agent Assist Installation -Salesforce Agent Assist Installation - ServiceNow Agent Assist Configuration

Enjo App Integrations Enjo API Enjo Webchat SDK Jira DC Jira Cloud Confluence Server Google Drive Confluence Cloud Salesforce Cases Salesforce KB Salesforce Sandbox SharePoint Slack Microsoft Teams Notion Zendesk Help Center Azure DevOps ServiceNow

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