Privacy Mode
"Privacy Mode" feature in Enjo AI Agents allows users to engage with the AI Agent privately after raising their initial query in a group or shared public channel. This feature helps keep sensitive conversations private while reducing clutter in the main support channel.
Step 1: Go to Enjo dashboard -> AI Agent Studio-> AI Agent -> Ticketing
Step 2: Click on the Customize button in Privacy Mode section under Request Handling.
Step 3: Toggle the Privacy Mode button to ON.
Step 4: Add a custom message that the AI Agent will post in the main channel to acknowledge the query.
Step 5: Click Save to apply the changes.
- Keeps sensitive conversations private.
- Reduces noise in group discussions.
- Allows personalized public acknowledgments for easy adoption.
- Acts as transition workflow that nudges users to direct conversation with the AI Agent
With Privacy Mode, users can seamlessly transition to private chats with the AI bot while maintaining an organized group or channel environment.
