Configuring Enjo
...
AI Agent Ticketing
Request Handling Behaviour

Privacy Mode

4min

Privacy Mode

Introduction

Privacy Mode allows users to engage with the AI bot privately after raising their initial query in a group or channel. This feature helps keep sensitive conversations private while reducing clutter in the main group or channel.

How It Works

Enabling Privacy Mode

  1. Access Privacy Mode Settings
    • Click on the Customize button of Privacy Mode under Request Handling settings.
    • Document image
      
  2. Enable Privacy Mode
    • Toggle the Privacy Mode button to ON.
  3. Customize Public Reply
    • Add a custom message that the bot will post in the main channel to acknowledge the query.
    • Document image
      
  4. Save Settings
    • Click Save to apply the changes.





Key Benefits

  • Keeps sensitive conversations private.
  • Reduces noise in group discussions.
  • Allows personalized public acknowledgments for better user experience.

With Privacy Mode, users can seamlessly transition to private chats with the AI bot while maintaining an organized group or channel environment.

Updated 11 Dec 2024
Doc contributor
Did this page help you?
PREVIOUS
CSAT Feedback with Enjo: Improve Customer Support Quality
NEXT
Ticket Sync Filter
Docs powered by Archbee