Privacy Mode

"privacy mode" feature in enjo ai agents allows users to engage with the ai agent privately after raising their initial query in a group or shared public channel this feature helps keep sensitive conversations private while reducing clutter in the main support channel how it works step 1 go to enjo dashboard > ai agent studio > ai agent > ticketing step 2 click on the customize button in privacy mode section under request handling step 3 toggle the privacy mode button to on step 4 add a custom message that the ai agent will post in the main channel to acknowledge the query step 5 click save to apply the changes key benefits keeps sensitive conversations private reduces noise in group discussions allows personalized public acknowledgments for easy adoption acts as transition workflow that nudges users to direct conversation with the ai agent with privacy mode , users can seamlessly transition to private chats with the ai bot while maintaining an organized group or channel environment