Introduction
Support teams spend most of their time answering the same questions, routing the same tickets, and chasing the same resolutions. Enjo handles that automatically so your team focuses on the work that actually needs a human.
What is Enjo?
Enjo is an AI-native support platform for IT, HR, and customer service teams. The AI Agent understands requests, finds answers in your existing knowledge, and takes action in your connected systems without human involvement. When it can't resolve something, it hands off to your team with the full conversation already attached.
How Enjo Works
1. AI Agent resolves requests
When a user asks a question in Slack, Teams, email, or web chat — the AI Agent finds the answer in your approved knowledge and takes action in connected systems if needed. No ticket created, no human required.
2. Inbox handles exceptions
When the AI can't resolve a request, it escalates to the Inbox with the full conversation attached. Your team picks up exactly where the AI left off — no context lost, no re-explaining.
3. Help Center powers self-service
End users can search for answers, browse articles, and get instant AI-powered responses without contacting your team at all.
ℹ️ Enjo works alongside your existing helpdesk — Salesforce, Zendesk, Jira/JSM, ServiceNow, or runs standalone with Enjo Inbox. You don't need to replace your current tools to get started.
What's Included
You do not need to configure all of these on day one.
Product | What it does |
|---|---|
AI Agent | Resolves requests end-to-end using knowledge, actions, flows, and guardrails |
Inbox | Shared workspace for human agents to manage and resolve escalated conversations |
Help Center | Self-serve portal where end users browse articles and search for answers |
Agent Assist | AI assistant embedded inside Jira, Zendesk, Salesforce, or ServiceNow |
Insights | Analytics on AI performance, agent activity, service trends, and ROI |
Automation Tools | Swarm Rooms, Approval Flow, Emoji Actions, Commands, Alerts, Desk Assessment, and Quality Audit |
Security Modules | Guardrails, Audit Log, and RBAC for compliance and access control |
Documentation Index
Product overview, core concepts, and onboarding
Section | What it covers |
|---|---|
Getting Started | Product overview, core concepts, sign up, and onboarding |
AI Agents | Agent creation, Studio, knowledge, AI Flows, actions, guardrails, channels, and testing |
Inbox | Shared inbox, workload management, SLAs, views, and tickets |
Help Center | Self-serve portal — articles, collections, multilingual support, and AI search |
Insights | Analytics across AI performance, agent activity, and ROI |
Enjo Answers | Native Q&A knowledge base for building curated question-and-answer pairs inside your AI Agent — internal only, not customer-facing |
Automation Tools | Swarm Rooms, Commands, Emoji Actions, Approval Flow, Alerts, Desk Assessment, and Quality Audit |
Agent Assist | AI assistant embedded in your helpdesk tool |
Integrations | Setup guides for all third-party integrations |
Account | Account settings, billing, and user management |
Administration | User management, audit log, guardrails, and security controls |
Customers | Managing external identities — Accounts, Contacts, and Visitors |
🚀 Ready to get started?
Set up your AI Agent to walk through the full setup path from knowledge to deployment.
Head to Create Your First AI agent to begin setup.
For further assistance, contact the Enjo Customer Success team at hello@enjo.ai.