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Introduction
Support teams spend most of their time answering the same questions, routing the same tickets, and chasing the same resolutions. Enjo handles that automatically so your team focuses on the work that actually needs a human.
What is Enjo?
Enjo is an AI Support Agent for employee and customer support. It resolves requests using connected knowledge, configured actions, flows, and guardrails, and learns from human responses. When it cannot resolve a request, it escalates with full context. Enjo Platform is the support system built around the agent; Enjo for your helpdesk deploys the agent into an existing helpdesk.
How Enjo Works
1. Enjo resolves requests
When a requester contacts Enjo through Slack, Microsoft Teams, website chat, the Help Center, or a Slack Connect shared channel, Enjo uses connected knowledge and configured actions to resolve the request. Whether a ticket is created depends on your escalation and ticketing configuration.
2. Your team handles exceptions
When Enjo cannot resolve a request, configured escalation can hand it to your team in Inbox or a connected ticketing system with conversation context.
3. Help Center powers self-service
End users can search for answers, browse articles, and get instant AI-powered responses without contacting your team at all.
ℹ️ Choose the route that fits your team: Enjo Platform provides the standalone support system, while Enjo for your helpdesk deploys the agent into an existing helpdesk. Supported escalation targets include Jira Service Management, ServiceNow, Zendesk, Salesforce Service Cloud, and Freshservice.
What's Included
You do not need to configure all of these on day one.
Product | What it does |
|---|---|
AI Agent | Resolves requests end-to-end using knowledge, actions, flows, and guardrails |
Inbox | Shared workspace for human agents to manage and resolve escalated conversations |
Help Center | Self-serve portal where end users browse articles and search for answers |
Agent Assist | AI assistant embedded inside Jira, Zendesk, Salesforce, or ServiceNow |
Insights | Analytics on AI performance, agent activity, service trends, and ROI |
Automation Tools | Swarm Rooms, Approval Flow, Emoji Actions, Commands, Alerts, Desk Assessment, and Quality Audit |
Security Modules | Guardrails, Audit Log, and RBAC for compliance and access control |
Documentation Index
Choose between Enjo Platform and Enjo for your helpdesk based on whether you are adopting Enjo's support workspace or keeping your existing helpdesk. This index covers product overview, core concepts, and onboarding.
Section | What it covers |
|---|---|
Getting Started | Product overview, core concepts, sign up, and onboarding |
AI Agents | Agent creation, Studio, knowledge, AI Flows, actions, guardrails, channels, and testing |
Inbox | Shared inbox, workload management, SLAs, views, and tickets |
Help Center | Self-serve portal — articles, collections, multilingual support, and AI search |
Insights | Analytics across AI performance, agent activity, and ROI |
Enjo Answers | Native Q&A knowledge base for building curated question-and-answer pairs inside your AI Agent — internal only, not customer-facing |
Automation Tools | Swarm Rooms, Commands, Emoji Actions, Approval Flow, Alerts, Desk Assessment, and Quality Audit |
Agent Assist | AI assistant embedded in your helpdesk tool |
Integrations | Setup guides for all third-party integrations |
Account | Account settings, billing, and user management |
Administration | User management, audit log, guardrails, and security controls |
Customers | Managing external identities — Accounts, Contacts, and Visitors |
🚀 Ready to get started?
Set up your AI Agent to walk through the full setup path from knowledge to deployment.
Head to Create Your First AI agent to begin setup.
For further assistance, contact the Enjo Customer Success team at hello@enjo.ai.