Guidelines for Knowledge Base Articles

this guide provides clear instructions to help you create effective knowledge base (kb) articles for use with enjo ai agents the goal is to ensure your content is easy to understand, useful, and accessible to your audience best practices one question, one document focus each article on answering a single question example ✅ how can i reset my password? ❌ how can i reset my password and update my email address? separate topics avoid combining multiple topics in one document example ✅ create one document titled how to change your email address and another titled how to update your profile picture keep it short and relevant write only what is necessary to answer the question or explain the topic example ✅ to reset your password, follow these steps ❌ imagine you're locked out of your account; wouldn't it be great if you could regain access quickly? here’s how you can do it avoid fluff eliminate conversational or unnecessary phrases example ✅ click on “forgot password” and enter your registered email ❌ wouldn’t it be amazing if you could reset your password with just a few clicks? well, you can! question style titles use clear, question based titles to make articles easy to find example ✅ how can i update my billing information? ❌ updating your billing info step by step instructions provide numbered or bulleted instructions for clarity example go to the login page click on “forgot password ” enter your registered email address follow the link in the email to reset your password clear policy documents organize policy documents using descriptive headings example access policy who can access the system and under what conditions acceptable use guidelines for proper usage of the system include important notes highlight essential details example ⚠️ important note password reset links expire in 24 hours answer variations section at the end of the article, include a list of alternative phrasings for the main question example main question how can i reset my password? variations i forgot my password, how do i reset it? steps to recover my account resetting a lost password by following these examples and guidelines, you’ll create kb articles that are structured, clear, and helpful for users