Executive Insights

executive insights gives leadership teams a high level view of how enjo ai agents are contributing to support automation it brings together key metrics across business impact, agent performance, productivity, and adoption—making it easy to understand the value enjo delivers over time accessing executive insights go to the enjo dashboard click on insights > executive insights use the date range selector at the top to choose the reporting period click the ↗ arrow icons to drill down in other sections of insights sections in executive insights business impact this section shows how ai is helping reduce costs and increase efficiency cost saving – based on the time saved by ai agents and estimated hourly effort cost time saved – the total number of work hours saved through ai powered resolutions and actions average resolution time – a measure of how faster issues are getting resolved compared to human only handling return on investment (roi) – the calculated value generated by enjo ai versus the cost of using it ai agent performance this section helps evaluate the performance of ai agents across the platform top metrics resolution rate – number of tickets that were fully resolved by the ai acceleration rate –number of tickets were sped up with ai’s help (even if not fully resolved) feedback score – the percentage of responses rated helpful or positive by users productivity this area focuses on how much the ai is being used to assist, answer, and generate content top metrics the total number of questions asked by users the number of answers suggested by ai agents how many summaries were generated for helpdesk tickets the total number of knowledge items (kbs) created through ai suggestions the total count of user activities , reflecting engagement across the workspace adoption adoption metrics show how widely ai is being used within your organization top metrics total activities , covering all ai related actions active users , showing how many unique users have interacted with ai agents ai agents deployed in your workspace knowledge blocks added or indexed—these are the individual pieces of knowledge the agents are trained on estimation model at the top of the dashboard, you will find the assumptions used to calculate time and cost savings each ai answer is estimated to save 1 minute each ai generated knowledge article saves 5 minutes each summary generated saves 30 seconds the default human effort rate is set to $60 per hour these values can be customized based on your organization’s rates