Help Desk Assessment

introduction the enjo help desk assessment is designed to evaluate your existing help desks and identify their potential for automation by leveraging advanced ai analysis, this tool centralizes and reviews a company's historical support requests, identifying patterns and generating insightful reports the primary benefit of the assessment is to uncover opportunities for efficiency improvements through automation and suggest valuable knowledge articles to enhance customer service steps 1\ login to enjo dashboard 2\ locate asscessment on the side bar if not visible, send us a email at hello\@troopr io mailto\ hello\@troopr io to enable the following feature for you 2\ connect your help desk select and connect your help desk system to enjo 3\ import data import your historical data, which will be processed for analysis 4\ analyze and review reports once the data is loaded, two primary reports are generated the automation potential report and the topics distribution report key features automation potential report provides a visualization of the percentage of support requests that could be automated a pie chart illustrates the analysis results the chart highlights the potential time savings your team could achieve by using enjo topics distribution report displays a cluster report showcasing recurring topics from customer interactions the size of each circle corresponds to the topic's frequency, supported by a detailed table sorted by occurrence knowledge articles