Jira DC

enjo supports integration with jira dc to connect enjo to your jira dc, follow the steps below pre requisite whitelist enjo ip addresses before you get started, let us ensure that enjo servers are reachable from your jira dc/server host you will likely have to whitelist enjo host ip addresses to get started for inbound from enjo server(s) 44 228 165 179 for outbound to enjo servers (for webhook) 52 33 191 85 443 connection steps step 1 log in to enjo dashboard go to settings apps +connect apps choose jira step 2 click on "add new" and select 'jira server' from the dropdown please note, that all the existing jira connections will show up in the list, so if the jira is already connected in any of the enjo ai agents, you can simply choose the same step 3 enter your jira url and click next step 4 in this step, you will have to create a jira app link from your domain to https //app enjo ai go to the link provided on the screen under 'create an application link' step 5 on the jira page, enter the application url and click on the 'create link' button click on 'continue' in the configure application url form step 6 in the link application form on the atlassian screen, copy and paste the application name provided in the enjo screen scroll down to select the 'create application link' checkbox and click 'continue' step 7 next, add the consumer key, consumer name, and public key from the enjo screen to the atlassian form and click 'continue' step 8 in the enjo screen, click the 'i acknowledge that i have completed the above steps' checkbox and click connect now the jira dc account is connected to enjo settings overview here you will be able to see the connected workspace jira account you can choose to delete the connection here attribution when a jira request is created in slack/ teams, enjo will add this attribution text to the bottom of the request description created by enjo from @@@slack message link@@@ posted by @@@user@@@ in @@@#slack channel name@@@ user mapping map enjo users to atlassian accounts for your team members using the "user mapping" feature in enjo it helps enjo understand that this enjo user is mapped to this atlassian email id go to enjo webapp > settings > apps >jira > configure > user mapping to create/update mapping, click on "add mapping" and match "enjo user" and "atlassian user" for a team member and submit repeat for every team member you want to map automatic mapping of users when your workspace is connected to your jira domain, enjo will attempt to automatically map jira accounts to enjo accounts based on confidence in profile match enjo may be able to map up to 100% of the accounts depending on your jira setup mapped accounts will show up as unverified on the "user mapping" page of the enjo web app guest facilitation unverified users (users who are yet to connect their jira account) can now create and update jira requests using this feature the administrator can authorize a jira account for guest facilitation any comment posted by guest users on threads will be added using the facilitator's account on behalf of the guest user administrators with verified accounts will continue to use their accounts for jira activities guest facilitation will be used for unverified users only setup the administrator can set up global guest facilitation by following the steps mentioned below step 1 go to enjo dashboard > settings > apps > jira > configure > guest facilitation step 2 click the "authorize" button personal settings verify your jira account in personal settings only verified users can take full advantage of enjo to create jira tickets from slack/ms teams and perform ticket updates you can do this by following the simple steps below you can do this by following the simple steps below step 1 go to enjo dashboard > settings > apps > jira connection > configure > personal settings step 2 click the "login" button once you complete the verification process, you will see your jira account information in the "my account" section you can link a different jira account by unlinking first and following the same steps for linking the new account use cases connect jira to slack for seamless jira ticketing directly from slack enjo allows admins to automate jira ticket creation and configure jira slack notifications for it teams read more on jira service desk slack integration here connect jira to teams for seamless jira ticketing directly from microsoft teams enjo allows admins to automate jira ticket creation and configure notifications for it teams connect jira to webchats for seamless jira ticketing directly from websites