Approvals

Manage approval workflows directly in Jira and notify approvers automatically. Route approvals through Slack, configure custom triggers with JQL, and set up reminders to keep approvals on track.

What You Can Do

Approval Workflows
Route Jira approvals through Slack → Notify approvers → Track decisions in chat

Approval Reminders
Send scheduled reminders → Keep approvals moving → Control frequency and timing

What You Need

• Owner or Admin role in Enjo

• Connected Jira domain

• Connected Slack workspace

• Access to Automation Tools > Approvals

Part 1: Set Up Approval Workflows

Route Jira approvals to Slack so your team can approve or reject requests without leaving chat.

Step 1: Access Approvals

1. Go to Automation Tools

2. Click Approvals

3. You'll see all connected Jira domains listed

   • By default, approvals are enabled for all domains

Step 2: Understand Default Settings

Default behavior: All approvals from all Jira domains are sent to Slack

To customize: Click Configure Approval to add specific JQL filters

Step 3: Add Approval Trigger (Optional)

To use custom filters instead of all approvals:

1. Click Add Approval Trigger

2. Click Configure Approval
   

   

Part 2: Configure Custom Approval Triggers

Use JQL (Jira Query Language) to route only specific approvals to Slack.

Step 1: Select Your Jira Account

Click the Jira account dropdown.

Choose the domain where approvals originate.

Step 2: Choose Your Project

Click the Project dropdown.

Options:

• All Projects — All projects in this domain (default)

• Specific Project — Select one project by name

Step 3: Add JQL Filter

In the JQL field, enter a query.

Examples:

project = "Support"

project = support AND priority >= High

type = Bug

ℹ️ Learn JQL: See Jira's JQL documentation for advanced filters

Step 4: Save Settings

Click Add, Only approvals matching your JQL will be sent to Slack.

Part 3: Set Up Approval Reminders

Automatically remind approvers about pending approvals at set times.

Step 1: Access Reminder Settings

1. Go to Automation Tools > Approvals

2. Click Configure Approval

3. Click Approval Reminder
   

   

Step 2: Enable Reminders

Toggle Set reminder for pending approval requests to ON

Step 3: Select Your Time Zone

1. Click the timezone dropdown.

2. Choose your location (e.g., Asia/Calcutta)

Step 4: Set Reminder Time

1. Click Select the time.

2. Enter the time (e.g., 10:00 AM)

   

Part 4: Configure Reminder Frequency

Control how often reminders are sent and when they stop.

Step 1: Set Frequency

In Until approval action send reminder every, enter a number.

This is the interval between reminders:

• 1 = Every day

• 3 = Every 3 days

• 7 = Every week

Step 2: Set Stop Condition

In Keep sending until, choose:

• 1 time — Send reminder once only

• 5 times — Send up to 5 times

• Forever — Keep sending until approved

Step 3: Review Settings

Your reminders will display as:

Reminder configuration: Every 1 day, keep sending until 1 time

Step 4: Save

Click Save, approval reminders are now active

Manage Your Approval Workflows

View All Workflows

Go to Automation Tools > Approvals

All Jira domains and their approval triggers appear in a table:

Edit an Approval Trigger

1. Find the trigger in the table

2. Click Configure or the three-dot menu

3. Update settings

4. Click Save

Remove a JQL Trigger

1. Click the three-dot menu (•••) next to the trigger

2. Click Remove

3. ✅ The domain reverts to default (all approvals)
   

   

Disable Approvals for a Domain

1. Find the Jira domain in the table

2. Toggle the switch to OFF

3. ✅ No approvals from this domain will be sent to Slack

How Approvers Use This

In Slack, approvers receive approval requests with:

• Issue details

• Request description

• Approve/Reject buttons

Approvers click Approve or Reject directly in the thread.

Decisions sync back to Jira automatically.

Best Practices

Use JQL Filters
Instead of routing all approvals, filter by project, priority, or type to reduce noise.

Set Realistic Reminders
Daily reminders work for fast-moving teams. Weekly for others. Adjust frequency to your pace.

Combine with Slack Channels
Route different approval types to different channels for better organization.

Monitor Approval Status
Regularly check Jira to see which approvals are pending and which are stalled.

Common JQL Examples

High-priority issues only:

priority >= High

Specific project and type:

project = "Engineering" AND type = "Release"

Issues created in last 7 days:

created >= -7d

Unresolved issues:

resolution = Unresolved

What's Next?

• Automation Tools Overview — Explore other automation features

• Emoji Actions — Create tickets from Slack with emoji reactions

• Alerts — Set up real-time notifications

• Jira Integration — Manage your Jira connection

• Jira JQL Guide — Learn JQL syntax