Automation Tools

Approvals

3min

Enjo streamlines the approval process by allowing approvers to take action directly within Slack or Teams, enabling faster decisions and enhanced productivity.

How It Works

Approval Notifications: When a request requiring approval is created in Jira or ServiceNow, Enjo automatically notifies the designated approver in Slack or Teams.

Actionable Buttons: The notification includes intuitive Approve and Decline buttons, enabling the approver to respond to the request directly from the chat interface without needing to switch systems.



Document image


Automated Reminders: If an approval request is pending, Enjo can send automated reminders to ensure timely resolution, keeping workflows on track.

Setup

Configuring for Jira

Administrators can configure Enjo to send approval requests in Slack/ Teams only for particular projects and JQL.

Step 1: Go to Enjo dashboard, and go to the Approvals menu item. Step 2: Click on the '+Add Approval Trigger' button and add the Jira account, project, and JQL.



Document image


Configuring for ServiceNow

<TBD>

Updated 18 Jan 2025
Doc contributor
Doc contributor
Doc contributor
Doc contributor
Doc contributor
Did this page help you?