When this feature is enabled, Enjo will automatically unfurl/show an issue preview for any request mentioned by the issue key or URL. If this feature is not enabled, the details of the request will not be displayed. 

Administrators can also choose to automatically start thread sync during request preview. 

Slack Ticketing - Configure Request preview behaviour in Slack 

Teams Ticketing - Configure Request preview behaviour in Teams

Guest Facilitation

Request Preview

Off hour settings

Enjo AI

Enjo

Introduction

Enjo benefits

Enjo concepts

Sign Up for Enjo

Login to Enjo

Getting started

Enjo AI for IT teams

Enjo AI for HR Teams

Enjo AI for CS teams

Getting Started

Create AI Agent

Create Router AI Agent

Guidelines for Knowledge Base Articles

Supported File Formats

Zendesk Help Center

Notion Pages

Google Drive

Confluence

Slack Conversations

Microsoft Teams Conversations

Salesforce KB

Salesforce cases

ServiceNow KB

SharePoint

Jira Tickets

Files

Websites

Azure Devops

AI Agent Knowledge

Setup Jira Ticketing

Setup Salesforce Ticketing

Setup ServiceNow Ticketing

Request Handling Behaviour

Triage Behaviour

AI Agent Ticketing

Setup code AI Action

Setup API AI Action

Setup MCP Action

AI Agent AI Actions

AI Agent Escalation

Enjo Webchat

AI Agent Channels

AI Agent Admins

AI Agent Profile

AI Agent Persona

AI Agent Response Mode

AI Agent Data Masking

AI Agent Sentiment

AI Agent Message Feedback

AI Agent CSAT

AI Agent Settings

AI Agent Testing

Training

AI Agents

Ticketing Insights

Performance

Setup Overview

Engagement

Adoption

Sentiment

Executive Insights

Help Desk Assessment

Feedback

Conversations

Insights & Management

Inbox

Enjo Answers

Emoji Actions

Scheduled Alerts Setup Guide

Live Alerts Setup Guide

Alerts

Swarm Rooms

Commands

Approvals

Untitled

Agent Assist

Agent Assist Configuration

Agent Assist - Usage Guide

Agent Assist Installation - Jira

Agent Assist Installation -Salesforce

Agent Assist Installation - ServiceNow

Enjo API

Enjo Webchat SDK

Enjo App Integrations

Jira DC

Jira Cloud

Confluence Server

Salesforce Cases

Salesforce Sandbox

Sharepoint

Slack

Microsoft Teams

Notion

Azure DevOps

ServiceNow

Integrations

Profile

Preferences

Notifications

Jira personal notifications

Account

Enjo Subscription Plans

Billing Management

Membership Roles

Invite Members

Audit Log

Administration