Emoji markers add emojis to the Slack/ Teams message based on specific criteria. Eg: when requests are created, assigned, or closed when requests are unattended for x minutes, the relevant emojis will be added to the message. You can enable and customize the emojis in the Enjo webapp for the specific AI agent. 

To customize the emojis, click on the emoji button to open the following form. Select from the list of emojis and click the "Ok" button. 

Slack Ticketing - Configure if you want to add Emoji on Slack message based on some criteria

Teams Ticketing - Configure if you want to add Emoji on Teams message based on some criteria

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