Emoji markers add emojis to the Slack/ Teams message based on specific criteria. Eg: when requests are created, assigned, or closed when requests are unattended for x minutes, the relevant emojis will be added to the message. You can enable and customize the emojis in the Enjo webapp for the specific AI agent. 

 -> AI Agent Studio-> AI Agent -> Ticketing 

Step 3: Select the criteria to enable Emoji Markers,.

Slack Ticketing - Configure if you want to add Emoji on Slack message based on some criteria

Teams Ticketing - Configure if you want to add Emoji on Teams message based on some criteria

Off hour settings

Emoji Markers

CSAT Handling

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