Engagement
Track Engagement with the Adoption Report
In this article, you'll learn how to use the Engagement tab in the Adoption report including how to filter by time period and module, read the usage charts, and export activity logs.
Before you start
You must have admin or manager-level access to view Insights.
Step 1: Open the Engagement tab
Go to Insights > Global > Adoption.
Click the Engagement tab.
Step 2: Review the summary metrics
Three metrics at the top of the tab summarize activity for the selected time period.
Metric | Description |
|---|---|
Active Users | Number of users who interacted with the AI Agent at least once during the selected period |
Total Activities | Total number of activities performed by all users across all channels and modules |
AI Agent Interaction | Number of interactions where users engaged with the AI Agent across all channels |
Click View Logs next to Total Activities to open the full activity log. See Step 5 for details.
Step 3: Filter by time period
The tab defaults to Last Week. Use the date range dropdown in the top-right corner to change the period. All charts and metrics update automatically.
Available options:
Last Week
Last One Month
Last Two Months
Last Three Months
Custom Range
💡 Use Last Three Months to identify long-term trends, or Last Week for a quick check after a rollout or configuration change.
Step 4: Filter by module
Use the Filter by Module dropdown to narrow all charts and metrics to a single part of Enjo.
Module | What it covers |
|---|---|
AI Agent | Interactions where the AI Agent responded to user queries |
Agent Assist | Usage of AI-powered assist features within the helpdesk tool |
Report | Views of reports and dashboards within Insights |
Tools | Actions triggered via Enjo's automation tools |
Inbox | Live agent conversations handled through Inbox |
ℹ️ When you filter by Agent Assist, a third dropdown appears to filter by a specific AI Agent. Select All AI Agents for combined data, or choose a specific agent from the list.
Step 5: Read the engagement charts
The Engagement tab includes four charts.
Usage Shows total activity volume over time as an area graph. Each data point represents the number of activities on a given day or week, depending on the selected range. Use this to identify busy periods, drops in activity, or growth trends.
User Adoption Tracks how many unique users were active on each day in the selected period. Use this alongside the Usage chart to see whether activity comes from a consistent group or whether adoption is spreading to new users.
Top Users A horizontal bar chart ranking individual users by total activity volume. Use this to understand whether usage is concentrated in a small group or distributed across the team.
Activity Module and Type Breaks down total activity by module. Hover over a bar to see a tooltip with a breakdown of specific activity types within that module.
Module | Activity types shown |
|---|---|
AI Agent | AI Responses |
Agent Assist | AI Summary (Viewed, Generated, Copied, Scrolled), AI Answer, AI Knowledge, Feedback (Added, Updated) |
Report | View Report |
Tools | Overall Actions Triggered |
Inbox | Live Agent Conversations |
💡 The Activity Module and Type chart shows what your users are doing, not just how much they're doing.
Step 6: View the total activity logs
Click View Logs next to the Total Activities metric to open the Total Activity Logs page.
Column | Description |
|---|---|
User Name | The team member who performed the action |
Description | Plain-language summary of what was done (e.g., "Viewed report (adoption)", "Conversation status updated", "Response generated from AI Agent") |
Module | The Enjo module where the action occurred |
Timestamp | Exact date and time of the activity |
ℹ️ Results are paginated. Use the page controls at the bottom to navigate through entries. The total log count is shown above the pagination controls.
Filter and export logs
Filter by Module — use the dropdown to show only logs from a specific module.
Date range — the same time period filter applies.
Export — click Export in the top-right corner to download the filtered log as a CSV.
What's next
Performance Insights — Review AI Agent effectiveness, feedback, and resolution gaps.
Sentiment — Measure how users feel about their interactions with the AI Agent.
Executive Insights — Get a high-level summary of adoption and ROI for leadership reporting.