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AI agent knowledge Guidelines for Knowledge Base Articles Supported File Formats Files Confluence Jira Tickets Salesforce KB Salesforce cases Notion Pages Google Drive Zendesk as a Knowledge Source Slack as a Knowledge Source Microsoft Teams as a Knowledge Source SharePoint Websites Azure Devops

AI Agent Ticketing Setup Jira Ticketing Setup Salesforce Ticketing Setup ServiceNow Ticketing

Request Handling Behaviour Request Creation Behaviour Request Types Guest Facilitation Off hour settings Emoji Markers CSAT Handling Privacy Mode Ticket Sync Filter Request Preview Request Card Customization Request View Customization

AI Agent AI Actions Setup Code AI Action Setup API AI Action Setup MCP Action

AI Agent Channels Enjo Webchat

AI Agent Settings AI Agent Persona AI Agent Response Mode AI Agent Data Masking AI Agent Message Feedback AI Agent CSAT AI Agent Admins

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Performance Performance Insights Feedback Ticketing Insights

Adoption Setup Overview Engagement

Inbox Help Center Enjo Answers

Emoji Actions Swarm Rooms Commands Approvals

Alerts Scheduled Alerts Setup Guide Live Alerts Setup Guide

Agent Assist Agent Assist Installation - Jira Agent Assist Installation -Salesforce Agent Assist Installation - ServiceNow Agent Assist Integration and Configuration Using Agent Assist in Your Helpdesk

Enjo App Integrations Enjo API Enjo Webchat SDK Jira DC Jira Cloud Confluence Server Google Drive Confluence Cloud Salesforce Cases Salesforce KB Salesforce Sandbox SharePoint Slack Microsoft Teams Notion Zendesk Help Center Azure DevOps ServiceNow

Profile Preferences Notifications Jira Notifications

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User Roles Custom Roles in Enjo Permissions

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Insights›Adoption›Engagement

Engagement

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