Engagement

the engagement report provides visibility into how users are interacting with the enjo platform it helps administrators and decision makers assess system adoption, monitor activity trends, and evaluate the impact of automation across different modules accessing engagement report go to the enjo dashboard navigate to insights → adoption → engagement report from the left hand menu use the filters at the top to select ai agent (optional) time range (e g , last 7 days, last 30 days, custom) overview metrics total activities total number of user triggered activities across all modules in the enjo workspace during the selected time period active users number of unique users who performed at least one action during the selected timeframe ai agent interactions total interactions initiated by users with ai agents (includes questions asked, answers received, and feedback submitted) total feedbacks number of feedback submissions received on ai agent responses or agent assist suggestions run time metrics alert triggered count of alerts automatically triggered by enjo based on system thresholds, failure detections, or workflow conditions approval notification number of system generated notifications for approvals sent to designated users commands executed number of slash commands or system commands executed by users agent assist recommendations total number of suggestions provided by agent assist to human agents during support conversations reports accessed number of times users viewed or downloaded reports from the dashboard emoji actions notification total number of emoji based reactions used to trigger workflows (e g , 🛠️ to escalate) swarm rooms notifications number of notifications generated inside collaborative discussion rooms (swarm rooms) ai actions executed total number of automated tasks completed by ai agents via api integrations (e g , creating tickets, updating statuses) user engagement metrics usage a visual trendline showing system activity volume over time (daily, weekly, monthly) user adoption percentage of total users who performed at least one activity within the selected time period top users list of the top five users ranked by number of activities performed activity module and type breakdown of activity counts across enjo modules ai agent agent assist automation tools reports inbox how to use engagement report data use the data in this report to monitor platform usage track adoption trends over time to ensure teams are actively using enjo evaluate automation value track volume of activities across enjo modules to quantify automation impact permissions only users with relevant permissions for insights module can access the engagement report (permission link)