Creating articles with Help Center Agent

The Help Center Agent is an AI content assistant that drafts and updates articles for you. It grounds content in your website, connected knowledge sources, and resolved support interactions, then verifies its drafts against the source material before returning them.

💡 The Help Center Agent drafts content — you publish it. Always review facts, tone, and product accuracy before publishing.

Customize the Help Center Agent first

Before generating articles, confirm your company context is accurate. This shapes everything the Help Center Agent writes.

1. Click Help Center Agent from the left navigation.

2. Click Agent Context.

3. Review and update the following fields:

To re-run auto-detection from your website at any time, click Draft from website in the Agent Context panel.

Add products and services

Add each product or service the Help Center covers. Include a short description for each.

1. Click + Add product.

2. Enter the product name and a short description.

3. Repeat for each product you want covered.

4. Click Save.

💡 If the Help Center Agent generates content that's off-brand or references the wrong products, the fix is almost always in Agent Context. Update the description or product list, then regenerate.

Generate from a template

1. Click Help Center Agent from the left navigation.

2. Under Create an Article, pick a template that matches what you're writing.

3. Fill in the template prompts — the topic, audience, or specific feature.

4. Click Generate.

Generate from a free-form prompt

If no template fits, type a prompt directly into the Help Center Agent input. A useful prompt includes:

• What the article is about — the feature, concept, or task

• Who the audience is — new customer, admin, or end user

• Where to find it in the product — navigation path

• Why the reader cares — the outcome or problem solved

• Reference material — existing article URLs, doc links, or knowledge sources to draw from

Example prompt:

Write an article introducing Guardrails. Cover what it is in one sentence, why a customer would use it, who can access it (plan or role), where to find it in the product, and a short "how to start" section. Reference: https://docs.enjo.ai/guardrails

Draft from website

If you don't have an existing article to reference, the Help Center Agent can draft from your live website.

1. Confirm your Company context and Products & services are accurate in Agent Context.

2. In the Help Center Agent input, ask for an article on a topic covered by your website.

3. The agent crawls the relevant pages, gathers source material, and drafts the article with citations.

Review the draft

After the agent generates an article, it shows its reasoning — research steps, source grounding, and template guidance — alongside the draft.

1. Review the article summary in the Review changes panel.

2. Click Save all as draft.

The article appears in the left navigation under its collection, marked Draft and Not Published.

Updating articles with AI

The Help Center Agent updates existing articles as well as creating new ones. Use update templates when you need to apply a change across one or more articles without rewriting them by hand.

To run an update:

1. Click Help Center Agent.

2. Under Update Articles, select the template that matches your change.

3. Specify the target — a single article, a collection, or all articles.

4. Fill in the template fields — for example, old term and new term.

5. Click Generate.

The agent returns proposed changes in the Review changes panel. Review them article by article before saving.

💡 Use Refresh an outdated article as part of a regular content audit. The agent compares the article against your current product and knowledge sources and flags content that no longer matches.