AI Agent Knowledge

the ai agent knowledge feature in enjo enhances support queries by leveraging multiple knowledge sources to generate accurate, coherent, and human like responses each response includes citations with links and relevance scores, ensuring transparency and reliability in addressing user requests key capabilities unified knowledge management knowledge sources can consist of one or more pages, documents, or articles from a single application or platform example website pages, sharepoint folders, or confluence spaces can be grouped as a knowledge source global knowledge source configuration administrators can manage knowledge sources centrally via the global knowledge page this allows shared usage of the same knowledge source across multiple ai agents, streamlining management and ensuring consistency ai agent specific knowledge customization ai agents can be configured to prioritize specific knowledge sources via the enjo ai agent studio > knowledge page this ensures responses are tailored to specialized datasets or company specific knowledge bases preffered knowledge sources users can define source preferences, allowing the ai to reference prioritized databases for enhanced accuracy and relevance you can also add a knowledge source for a specific ai agent in the enjo ai agent studio > knowledge page integrations enjo supports a wide variety of applications and platforms for seamless knowledge integration see below for how administrators can add knowledge sources from supported apps confluence docid\ d7glduevtjam8kg9sosnl slack conversations docid\ lberb9s65vefxxttv6hkm microsoft teams conversations docid\ ehuu2md3yp5fa8v mznre salesforce kb docid\ qz3tvp7nq2kzhv rpa8b7 salesforce cases docid 9ppp3egq1dsi2na1kxl7d sharepoint docid 2noefz1snryhi4r z r g files docid\ tuoey q19c1hahdl5jdb1 websites docid\ y41vdzo9phdxvzti3ta6z zendesk help center docid\ dagbsxc1zikvo4bhbcmyy notion docid\ arol51zm46hi pq6vlc64 google drive docid\ az54kvojidrivb3usclux jira tickets docid\ pgnegxoxqugfx8n2epovu azure devops docid\ ysu583xiktpg0lwkeyocd enjo answers docid\ dudiluro7cjnjdg8qmotc