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Getting Started

Introduction How Enjo Handles a Request Enjo Concepts Sign Up for Enjo Login to Enjo Set Up Your AI Agent Enjo AI for IT teams Enjo AI for HR Teams Enjo AI for CS teams

Create AI Agent Create Router AI Agent

AI Agent Knowledge

AI agent knowledge Guidelines for Knowledge Base Articles Supported File Formats Files Confluence Jira Tickets Salesforce KB Creating articles with Help Center Agent Salesforce cases Google Drive Zendesk Slack as a Knowledge Source Microsoft Teams as a Knowledge Source Zammad as a Knowledge Source Websites Azure Devops Bitbucket Cloud as a Knowledge Source

AI Agent Ticketing

AI Agent Ticketing Setup Jira Ticketing Salesforce Ticketing Setup ServiceNow Ticketing

Request Handling Behaviour

Request Types Request Handling Request Creation Behaviour Guest Facilitation Off hour settings Emoji Markers CSAT Handling Privacy Mode Ticket Sync Filter Request Preview Request Card Customization Request View Customization

AI Agent AI Flows

AI Agent AI Actions

AI Agent AI Actions Setup Code AI Action Setup API AI Action Setup Copilot Answers Setup MCP Action Setup Template AI Actions Setup from Prompt Setup Ticketing AI Actions

AI Agent Escalation Bulk Testing

AI Agent Channels

AI Agent Channels Enjo Webchat

AI Agent Settings

AI Agent Settings AI Agent Persona AI Agent Response Mode AI Agent Conversation Behavior AI Agent Answer Behavior Guardrails AI Agent Data Masking Advanced AI Agent Message Feedback AI Agent CSAT AI Agent Admins

AI Agent Testing Training

Getting Started with Inbox Finding and Filtering Conversations Working with Conversations Assigning Conversations Conversation Details Using Agent Assist Real-Time Translation Configuring Inbox Settings

Getting Started with Help Center Creating and Managing Content Configuration and Branding Connecting a Custom Domain How Agent Context works

Performance Overview Performance Insights Feedback Ticketing Insights

Adoption Setup Overview Engagement

Sentiment Executive Insights Assessment Report Feedback Conversations

AI Agent Performance Insights

Automation Tools

Alerts Scheduled Alerts Setup Guide Live Alerts Setup Guide

Swarm Rooms Commands Approvals

Agent Assist Agent Assist Integration and Configuration Installation - Jira Agent Assist Installation -Salesforce Agent Assist Installation — ServiceNow Agent Assist Using Agent Assist in Your Helpdesk

Enjo App Integrations Enjo API Enjo Webchat SDK Jira DC Jira Cloud Confluence Server Google Drive Confluence Cloud Salesforce Cases Salesforce KB Salesforce Sandbox SharePoint Slack Microsoft Teams Notion Zendesk Help Center Azure DevOps ServiceNow Zammad Bitbucket Cloud Box App Hubspot Okta Stripe

Profile Preferences Notifications Jira Notifications

Enjo Subscription Plans Billing Management

Membership Roles

User Roles Custom Roles in Enjo Permissions

Audit Log Invite Users Global Guardrails

Customers Managing Accounts Managing Contacts Importing Customers Understanding Visitors

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AI Agent Knowledge

17 articles

Articles

AI agent knowledge
Guidelines for Knowledge Base Articles
Supported File Formats
Files
Confluence
Jira Tickets
Salesforce KB
Creating articles with Help Center Agent
Salesforce cases
Google Drive
Zendesk
Slack as a Knowledge Source
Microsoft Teams as a Knowledge Source
Zammad as a Knowledge Source
Websites
Azure Devops
Bitbucket Cloud as a Knowledge Source

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