Help Center

the help center is enjo’s standalone knowledge base module it allows teams to create, structure, customise, and publish support documentation that can be browsed by users and used as a verified knowledge source by an ai agent a help center can be public or private, branded independently, and connected to a single ai agent for article search and answer generation help centre context purpose the help center provides a structured source of truth for customer knowledge it is designed to make support content easy to browse and search ensure ai answers are grounded in verified articles support seo indexing for public documentation reduce reliance on agents for repetitive questions unlike ai only knowledge ingestion, help centers are explicit, auditable, and controlled help centre context key concepts help centre a help center is a standalone documentation container each help center includes articles and categories appearance and branding configuration domain and visibility settings ai agent assignment multiple help centers can exist within a single workspace articles articles are individual knowledge entries created using article studio articles contain structured, long form content can be published or unpublished are indexed automatically when added or updated serve as the authoritative source for ai answers categories categories organise articles into a browsable hierarchy category nesting is limited to three levels to ensure predictable navigation and ai relevance ai agent each help center can be connected to ai agent the agent is allowed to search articles within the help center use indexed content as a knowledge source generate answers that reference verified articles flows, actions, authentication, and external tools are not supported for help center–assigned agents relationship between help center and ai the help center and ai agent serve different roles the help center stores and governs knowledge the ai agent retrieves and summarizes that knowledge ai responses are generated only from indexed help center articles this ensures no hallucinated answers consistent responses across channels predictable and auditable behaviour scope (mvp) the help center module supports the following capabilities create multiple help centers organize content using categories and articles customize layout and branding with live preview configure domain and visibility settings generate a public preview before publishing assign a single ai agent as a knowledge consumer out of scope features include approvals, multilingual support, analytics, and templates user flow overview open help center from the workspace sidebar view the list page showing all help centers click add help center and select a creation method open the help center detail view manage content, appearance, installation, and settings preview and publish visibility and access help centers support two visibility modes public accessible without authentication eligible for search engine indexing can be used as an ai knowledge source private requires authentication or redirect can optionally be exposed as a knowledge source to other workspace agents not indexed publicly visibility is configured in the installation tab indexing behavior articles are indexed automatically when created or updated indexed content is reused as a knowledge source articles are not re indexed unnecessarily ai agents always reference the latest indexed version this ensures ai answers stay aligned with published content help centre context public preview each help center generates a public preview url available after the first save reflects the full public rendering updates automatically with content or appearance changes the preview does not affect live visibility when to use a help center use a help center when you need a browsable documentation site seo indexed support content a controlled knowledge source for ai consistent answers across ai and human channels clear ownership and auditability of support content summary the help center is enjo’s system of record for support knowledge it enables teams to publish structured documentation while allowing ai agents to retrieve and summarise that content accurately and consistently