AI Agents
AI Agent Channels

7min
Once an AI agent is set up, it can be connected to one or more channels. Channels are where the AI agent collects requests from users. Examples of supported channels include Slack channel, Microsoft Teams channel, website chat, or any ticketing system.
Connecting to a channel
To connect a channel to an AI agent,
In the AI agent studio, go to the channels tab
Click on the “Connect channel” button in the top right corner
Select a relevant app
Choose one or more channels available in the app
Connecting to Teams channel
Choose the "MSFT Teams" app, 
Select from available Teams tenant from the dropdown
Choose if this AI agent will be used in all DM conversations with the Enjo app
Select a team available in that tenant 
Choose one or more channels available in that team where Enjo will collect requests
Connecting to Slack channel
Choose "Slack" app
Select from the available Slack connections
Choose if this AI agent will be used in all DM conversations with the Enjo app
Choose one or more channels available in the Slack workspace
Or choose to create a new channel
Private channels will show up in the channels list only after your Enjo Slack app is added to that channel
Automatic creation of tickets can be enabled only in new channels created by Enjo
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Connecting to Web Chat channel
Choose "Website" 
Enter the Website Name and URL and Click on the "Add Website" button
Copy the HTML Script from the 'Install' tab and paste it into your website 
         See Enjo Webchat﻿ for detailed steps.
Connecting to the Ticketing channel
TBD
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Setup API AI Action
Enjo Webchat