Jira Tickets

This guide walks you through adding Jira tickets as a knowledge source for a specific AI Agent or all AI Agents, and indexing the selected tickets so they can be used by the AI Agent.

How this differs from Jira Actions?

This guide covers knowledge ingestion only tickets are indexed so your AI Agent can answer questions using past ticket data. To enable the AI Agent to create, look up, or update Jira tickets in real time during resolution, see [AI Actions → Jira]. [AI Actions → Jira].

Prerequisites

• Before starting, ensure your Jira account has been connected in the Enjo dashboard.

• Refer to the [Jira Integration Setup Guide] for instructions.

Step 1: Open the Knowledge tab

1. Log in to the Enjo dashboard.

2. Navigate to AI Agents and select the agent you want to configure.

3. Go to the Knowledge section, select Sources, and click Add Knowledge.

Step 2: Select Jira

1. When prompted to choose a knowledge source type, select Apps.

2. From the list of available apps, select Jira.

3. Confirm your Jira connection is active, then click Next.
   Step 3: Create a new knowledge source

1. Click Create New Knowledge Source.

2. Enter a clear, descriptive name for this source.

💡 Tip: Use a name that reflects the filter you plan to apply — for example, Jira Tickets – IT Resolved or Jira Tickets – HR Open 2025. This makes it easier to manage multiple knowledge sources later.

Step 4: Configure filters and index tickets

Use a JQL expression to define which tickets will be indexed. You can filter by project, issue type, status, priority, assignee, and more.

For example, to index only resolved IT service requests:

project = IT AND issuetype = "Service Request" AND resolution = Done

Once your filter is set, click Get count — this is a required step. It shows you exactly how many tickets match your filter before any indexing begins, giving you the opportunity to refine the scope if needed.

💡 Tip: Always review the count before proceeding. A count that is unexpectedly high or low usually means the filter needs adjustment.

Once you are satisfied with the count, click Start Indexing.

What happens next?

Enjo indexes the selected tickets as a knowledge source. Once complete, you can view and manage the source under the Knowledge Sources tab in your AI Agent.

What's next

• Test your AI Agent — Use the [Playground] to ask questions that should be answered using Jira ticket data and verify the responses.

• Enable Jira Actions — Set up [AI Actions → Jira] to allow the AI Agent to create or update tickets in real time.

• Add more knowledge sources — Connect other sources like Confluence or Google Drive to broaden what your AI Agent can answer.