Jira Cloud

Enjo supports integration with Jira Cloud. It is recommended to use a Jira service account to integrate with Enjo.

Step 1: Login to Enjo dashboard --> Go to Settings --> Apps --> +Connect Apps --> Choose Jira

Step 2: Click on 'Add New' and select 'Jira cloud' from the dropdown. Please note, that all the existing Jira connections will show up in the list, so if the Jira is already connected in any of the Enjo AI agents, you can simply choose the same here.

Step 3: Enter your Jira URL and click next.

Step 4: In this step, you will have to create a Jira App link from your domain to https://app.enjo.ai. Go to the link provided on the screen under 'Create an application link'.

Step 5: On the Jira page, click on the 'Create Link' button. The click on Direct application link in the form. Copy the URL provided in the Enjo screen and paste it into the Application URL field and then click 'Continue' twice.



Step 6: In the Review Link form on the Atlassian screen, copy and paste the Application name provided in the Enjo screen. Scroll down to select the 'Create application link' checkbox and click 'Continue'.

Step 7: Next, add the Consumer key, Consumer name, and Public key from the Enjo screen to the Atlassian form and click 'Continue'.

Step 8: In the Enjo screen, click the 'I acknowledge that I have completed the above steps' checkbox and click Connect.

Now the Jira cloud account is connected to Enjo.

You can see this Jira connection under Dashboard->Settings->Apps. Click on the Jira connection from the Apps page to see further settings.





Here you will be able to see the connected workspace Jira account. You can choose to delete the connection here.

Attribution:

When a Jira request is created in Slack/ Teams, Enjo will add this attribution text to the bottom of the request description.

Created by Enjo from @@@slack_message_link@@@ posted by @@@user@@@ in @@@#slack_channel_name@@@

Map Enjo users to Atlassian accounts for your team members using the "User Mapping" feature in Enjo. It helps Enjo understand that this Enjo user is mapped to this Atlassian email id.

Go to Enjo webapp- Settings- Apps- Jira- Configure- User mapping.

To create/update mapping, click on "New Mapping" and match "Enjo user" and "Atlassian user" for a team member and submit.

Repeat for every team member you want to map.

When your workspace is connected to your Jira domain, Enjo will attempt to automatically map Jira accounts to Enjo accounts based on confidence in profile match.

Enjo may be able to map up to 100% of the accounts depending on your Jira setup. Mapped accounts will show up as unverified on the "User Mapping" page of the Enjo web app.

Unverified users (users who are yet to connect their Jira account) can now create and update Jira requests using this feature. The administrator can authorize a Jira account for guest facilitation. Any comment posted by guest users on threads will be added using the Facilitator's Account on behalf of the guest user. Administrators with verified accounts will continue to use their accounts for Jira activities. Guest facilitation will be used for unverified users only.

Setup

The administrator can set up global guest facilitation by following the steps mentioned below:

Step 1: Go to Enjo webapp- Settings- Apps- Jira- Configure- Guest Facilitation Step 2: Click Authorize

Verify your Jira account in personal settings. Only verified users can take full advantage of Enjo to create Jira tickets from Slack/MS teams and perform ticket updates. You can do this by following the simple steps below.

Step 1: Go to Enjo dashboard --> Settings --> Apps --> Jira connection --> Configure --> Personal settings Step 2: Click the "Login" button

Once you complete the verification process, you will see your Jira account information in the "My Account" section.

You can link a different Jira account by unlinking first and following the same steps for linking the new account.