Jira Cloud

Enable Enjo's AI Agent to create, update, and manage tickets in Jira Cloud. Use direct application links to establish a secure OAuth 2.0 connection that keeps both systems in sync.

What You Can Do

• AI Agent Ticketing
  AI Agent creates Jira tickets automatically from Slack requests

• Approval Workflows
  Route Jira approvals through Slack for instant decisions

• Real-time Sync
  Changes in Jira reflect in Enjo instantly; Slack updates sync back to Jira

• Custom Fields
  Map Enjo request data to Jira custom fields automatically

What You Need

• Jira Cloud instance (SaaS/cloud-based)

• Enjo Owner or Admin role

• Jira Admin access to your Jira Cloud workspace

• Slack workspace connected to Enjo

• OAuth 2.0 support (built into Jira Cloud)

⚠️ Note: If you use Jira Server or Data Center (self-hosted), see Connect Jira Server/Data Center instead.

Two Ways to Start

You can initiate the connection from two places:

Option 1: From AI Agent Ticketing Settings
Go to AI Agents > [Your Agent] > Ticketing and click Configure Jira

Option 2: From Global App Settings
Go to Settings > Apps > Connect Apps > Jira > Add New > Jira Cloud

Both paths lead to the same setup flow.

Part 1: Enter Connection Details

Configure your Jira Cloud workspace.

Step 1: Enter Connection Name

In Connection Name, enter a label for this integration.

Examples:

• Production Jira

• Engineering Jira Cloud

• ITSM Jira

ℹ️ Use a name that identifies which Jira workspace this connects to.

Step 2: Click Add New

Click Add New

Step 3: Select Jira Cloud

In the dropdown, select Jira Cloud (not Jira Server or Data Center)

Step 4: Enter Jira Domain

In Jira URL, enter your Jira Cloud domain.

Example:

https://company.atlassian.net

✅ Include https:// and the .atlassian.net domain

Step 5: Continue

Click Next

Part 2: Configure OAuth Link in Jira

Create a direct application link to authorize Enjo.

Step 1: Follow Setup Instructions

On the next screen, you'll see setup steps.

Under Create an Application link, click the provided link.

This opens your Jira Cloud Administration page.

Step 2: Create Direct Application Link

In Jira Cloud:

1. Go to Apps > App integrations

2. Scroll to Application links

3. Click Create link

Step 3: Select Direct Application Link

Choose Direct application link (not generic application)

Step 4: Enter Application URL

In Application URL, paste the URL provided in Enjo:

https://app.enjo.ai

Click Continue

Step 5: Fill Application Metadata

1. Application Name: Enter Enjo

2. Application Type: Select Generic Application

3. Click Continue

Step 6: Enable Incoming Link

1. Check: Create incoming link

2. Click Continue

Part 3: Copy Keys and Complete Setup

1. Exchange authentication keys between Enjo and Jira.

Step 1: Note the Details from Jira

Jira displays:

• Application URL: https://app.enjo.ai

• Name: Jira

• Application: JIRA

Leave these as-is. These are Jira's settings for Enjo.

Click Continue

Step 2: Copy Details from Enjo

1. Switch back to Enjo. You'll see three fields:

Application URL — (already pre-filled)

Application Name — Click Copy

Consumer Key — Click Copy

Step 3: Paste into Jira

1. In Jira's OAuth form, fill:

• Application Name — Paste the name from Enjo

• Consumer Key — Paste the key from Enjo

Step 4: Copy Public Key

1. In Enjo, find Public Key and click Copy

2. In Jira, paste into Public Key field.

Step 5: Acknowledge and Continue

1. In Jira, click Continue

2. Jira generates OAuth tokens.
   

   

Part 4: Finalize Authorization

Complete the connection handshake.

Step 1: Wait for Processing

1. Return to Enjo,You'll see a processing message.

2. Wait for it to complete.

✅ You'll see: Jira has been setup successfully

Step 2: Review Setup Confirmation

Read the summary:

• Connection name ✅

• Jira Cloud domain ✅

• OAuth status ✅

Step 3: Acknowledge Completion

1. Check the box:

I acknowledge that I have completed all the above steps

Step 4: Authorize Connection

1. Click Authorize

2. Enjo tests the OAuth connection with Jira Cloud.

Step 5: Verify Success

1. You'll see a success confirmation.

2. Your Jira Cloud instance appears in your connected apps list with status Active.

Using Jira Cloud with AI Agent Ticketing

Your AI Agent can now create tickets in Jira Cloud.

Enable Ticketing in Your AI Agent

1. Go to AI Agents > [Your Agent]

2. Click Ticketing

3. Select Jira Cloud from the dropdown

4. Choose a Project and Issue Type

5. Map Custom Fields if needed

6. Save

Test the Connection

Ask your AI Agent to create a test ticket in Slack.

The ticket appears in your Jira Cloud project automatically.

Managing Your Connection

View Connected Jira Instance

Go to Settings > Apps

Your Jira Cloud instance is listed with:

• Connection name

• Domain (e.g., company.atlassian.net)

• Status (Active/Inactive)

• Created date

Edit Connection

Click ••• next to your Jira instance and select Edit

You can update:

• Connection name

• Project assignments

• Field mappings

Disconnect Jira

Click ••• and select Disconnect

⚠️ This removes the OAuth link but does not delete tickets in Jira.

Connect a Second Jira Cloud Workspace

Repeat the setup process and give it a different connection name (e.g., "Jira - Staging").

Troubleshooting

"Invalid Jira Domain" Error

Check:

• Domain is correct (company.atlassian.net)

• No extra slashes or spaces

• Jira Cloud is active and accessible

"OAuth Authorization Failed"

Causes:

• Insufficient permissions in Jira

• OAuth token expired

Fix:

• Ensure you have Jira Admin access

• Delete the application link in Jira

• Restart the connection process in Enjo

"Application Link Already Exists"

Solution:

• Go to Jira > Apps > App integrations > Application links

• Delete any existing "Enjo" links

• Start fresh connection in Enjo

Tickets Not Creating

Check:

• AI Agent ticketing is enabled

• Correct Jira project is selected

• Issue Type is valid in that project

• AI Agent has a knowledge source configured

Jira Cloud Permissions Required

Your Jira admin account needs these permissions:

• ✅ View projects

• ✅ Create issues

• ✅ Edit issues

• ✅ Manage application links (admin-only)

Ask your Jira Cloud admin to verify your permissions if you see access errors.

What's Next?

• Connect Jira Server/Data Center — For self-hosted Jira

• AI Agent Ticketing — Enable ticket creation in your agent

• Jira Approval Workflows — Route approvals to Slack

• Emoji Actions — Create tickets from Slack

• Integrations Hub — All available integrations