Permissions

enjo's permission system allows fine grained control over what users can view, manage, and configure across your workspace you can apply these permissions through predefined default roles or reusable custom roles , giving you both structure and flexibility as your team scales this guide provides a complete reference for all permissions available in enjo, grouped by module it includes what each permission does, how it affects user behavior, and important usage notes module wise permission reference 1\ ai agent administration can manage ai agent full control over ai agent creation , update , knowledge indexing , ticketing configuration and channel configuration 2\ agent assist administration can configure agent assist connections and behaviour grant access to configure and manage behavior and settings of agent assist can access agent assist widget via helpdesk app allow users to access the agent assist widget inside the external helpdesk 3\ automation tools administration can manage automation tools allows creation updation and deletion of all the automation tools like emoji actions , alerts , commands , approvals and commands 4\ inbox permissions can access all conversations view, search, and reply to any conversations in the inbox can access conversations assigned to them restricts view and response access to conversations directly assigned to the user can manage inbox settings restricts who can manage settings for channel inbox and connected ai agents 5\ reports can manage reports create new reports, edit existing ones, apply filters, or delete reports can view reports provides read only access to pre configured or shared reports can export reports enables exporting data from reports in supported formats such as csv or pdf 6\ settings can manage users and roles invite new users, assign or modify their roles, and deactivate accounts if needed can create/manage access tokens set up api tokens for integrations with third party tools can manage workspace settings access all workspace configurations such as language and notifications connected apps and integrations can manage billing access subscription details and update plans and payment methods security considerations you cannot modify your own role or permissions this is a built in safeguard to ensure that every workspace always has an active admin or owner billing and settings access should only be granted to trusted workspace administrators plan specific permissions will reflect the workspace's pricing tier \[ enjo subscription plans docid\ bc3cuye5arjat3cdrr uk ]