Off hour settings

set and personalize agents' off hours, defining specific days and times during these periods, auto creation will be enabled, while emoji markers triggered by unattended messages will be disabled you can also customize the message sent to the users when they request help during the agents' off hours so when a requestor posts a message in the request channel during the off hour, enjo will create a ticket automatically and also send the message you can also customize the message that is being sent to the customers during the off hours