CSAT Handling

when a ticket is closed, enjo sends the reporter a slack or teams message in the ticket thread requesting feedback on their support experience the user rates the experience on a scale of 1 to 5, and the response is recorded in the corresponding jira ticket how it works step 1 go to enjo dashboard > ai agent studio > ai agent > ticketing step 2 click on the customize button in csat feedback section under request handling step 3 configure the form to enable feedback watch how csat works in slack