AI Agents
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AI Agent Ticketing
Request Handling Behaviour
CSAT Handling
2min
get csat about the support experience in slack or teams when a ticket is closed, the reporter is sent a slack or teams message in the ticket thread asking about their support experience the rating is between 1 to 5 and collected feedback is recorded in the ticket as well watch how csat works in slack to configure csat for an ai agent, go to enjo dashboard > ai agent studio > click on the ai agent > settings > feedback