Enjo AI for IT teams

Today's employees need quick and effective support, but traditional methods are often slow. As support requests increase, IT teams find it challenging to respond promptly, resulting in longer resolution times. Enjo AI elevates IT service desk automation.

Automatically Answer Employee Queries

Enjo AI searches through knowledge articles, product manuals, and support documentation to retrieve and summarize relevant information for employees. It rephrases and personalizes responses, ensuring clear communication by analyzing employee sentiment. Enjo AI continuously learns from your knowledge base and past interactions to improve accuracy, enhancing IT helpdesk automation.

Automatically Route Tickets to Relevant Request Types

Enjo AI identifies when a support request needs human intervention and seamlessly hands it over to a live agent, providing context and background information.

Automatically Capture IT Requests in Your Ticketing System

Enjo AI accurately classifies employee requests, adding them as tickets in your queue and keeping employees informed with updates.

Proactive Insights to Improve Processes

By analyzing employee interactions and feedback, Enjo AI identifies frequently asked questions, knowledge gaps, and areas for improvement, enabling data-driven decision-making and continuous optimization of support processes.