Configuring Enjo
AI Agent Ticketing

Setup Jira Ticketing

4min

Enjo can connect with Jira Cloud or DC and lets you create and handle support tickets directly in your chat. Users can create Jira tickets, add comments, get updates, and perform any request actions on Jira issues.



Steps:

Step 1: Log in to Enjo dashboard - click on the AI agent studio menu item. Click on the AI agent, head over to the 'Ticketing' tab, and click on the "+ Configure Ticketing" button on the top right corner.



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Step 2: Choose "Jira" from the Apps list

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If you haven't yet linked your Jira account, please refer to the following:

  • For connecting to Jira Cloud: Jira Cloud
  • For connecting to the Jira Server: Jira DC

Step 3: Choose the Jira connection and click on the "Next" button.

Step 4: Add the relevant request types from Jira to the Enjo AI agent under Request Types

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Step 5: Configure how you want to create user requests under Request Handling Behaviour

Step 6: Configure how you want to triage the incoming requests in the Triage Behaviour

The AI agent is now set up to create and handle Jira tickets and sync in real time with your chat conversations.

Updated 03 Dec 2024
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