Microsoft Teams conversations
Enjo AI Agents can train on MS Teams conversations to answer customer queries.
Step 1: Log in to Enjo dashboard - click on the AI agent studio menu item. Click on the AI agent, head over to the 'Knowledge' tab, click on the ‘Add data’ option, and choose 'From external app'.
Step 2: Select MSFT Teams from in the drawer that opens up
If you have not already connected your Teams account,
- Click on 'Add App'.
- Add the Tenant Id and Teams Id
Go to Microsoft Teams Team where you want to install Enjo click on the three dots available right side of that Team and click on Get the link to team.
- Now in Enjo, the second screen of the popup, click on 'here' in the line, Click here to install the Microsoft Teams app and complete the connection setup.
- You will be redirected to the Microsoft Admin page.
- Find Enjo under 'All Apps'. Click on it and add it to your team.
Step 3: Now in Enjo, choose the MS Teams connection and click on next.
Step 4: Specify the channels and data range.
Enjo will train on your MS Teams conversations from the specified Teams channels at the selected time.
