Triage Behaviour

for issues that cannot be resolved instantly, enjo ai agents can categorize and route these tickets to ensure that they reach the service desk team best equipped to resolve the issue the triage channel in enjo collects all the requests created in the ticketing system using the ai agent the agent team can then use this channel to take action on the requests directly in the chat platform to create a triage channel, read more ai agent channels docid\ wisbekqgzzolxb7f9zgrg continue reading this page to learn more about configuring the triage channel to configure triage behaviour, login to enjo dashboard > ai agent studio > ai agent > ticketing > triage behaviour tab the following are the features included in triage behaviour incoming requests create bot conversations for requests directly created in jira when combined with triage settings, these tickets can be managed directly in your chat platform the following configurations are also available under the triage behaviour request card customization docid\ k4nay4b7woeyjrlocqxto request view customization docid\ rnrw9aufyzo1hxyqazdhr internal comments docid\ wysibhe6qp6n2m0nsyi5n ticket sync filters docid\ dbtlpr bx l 2oq6hug79