Membership Roles

enjo provides a flexible role based permission model to manage user access across features and modules roles help enforce access control, maintain operational clarity, and streamline user management at scale each user in a workspace is assigned a single role that determines what they can view or modify in the system roles can be default, predefined, or custom—depending on your plan and administrative needs role types 1\ default roles default roles have pre configured permissions and cannot be edited role permissions owner complete access to all modules and workspace settings can manage users, roles, billing, and configurations can delete the workspace or transfer ownership admin manage ai agents, agent assist, inbox, insights, and tools can add users and create custom roles cannot remove users or manage billing agent complete access to the enjo inbox only can access and reply to conversation in enjo inbox 2\ predefined roles predefined roles offer a structured starting point and can be edited by owners or admins role permissions agent assist user can access agent assist widget can view ai suggestions inside the helpdesk can submit feedback on ai suggestions reports viewer read only access to all reports cannot create or modify reports 3\ custom roles custom roles are configurable permission profiles that let admins define tailored access rights across different modules for specific user groups can be created by owners or admins can combine multiples permissions across modules edits apply immediately to all assigned users for that role see custom roles in enjo docid 2rsjza8boemfthgfnvfrc role behavior rules each user can have only one role at a time roles must be assigned during user onboarding