Agent Assist - Usage Guide

Enjo Agent Assist provides a set of AI tools for support agents to efficiently resolve user requests directly inside their help desk.

Please make sure Agent Assist is installed and configured for use.





When you open the ticket in your ticketing system, you will see the Enjo widget with an "Ask Enjo" button. Click on the button to launch Agent Assist.

In the recommendation tab, you will see the following features:

Enjo will generate dynamic case summaries based on evolving details in the case. You can also manually regenerate the summary by clicking on the "Refresh" button. The AI prompt for summarization can also be customized to generate a summary format suitable for your team's needs. Customization is possible in the Enjo dashboard Agent Assist Configuration

Enjo will search across all of your knowledge sources across all of your apps including the ticketing system to find the most relevant information for the case and generate a human-like answer. The answer is dynamically updated based on evolving details in the ticket. Support agents can review the suggested answer and use that information to respond to the customer. Enjo administrator can configure the AI agent that will generate the answer for the tickets in your ticketing system. See Agent Assist Configuration for more details.



Enjo will review the details of the ticket and generate a knowledge article that can be shared publicly. The knowledge generation style and format can be customized in Enjo dashboard Agent Assist Configuration. To generate KB, click on the “Generate Knowledge” button in the recommendations section.

In the “Chat” tab you can interact with the relevant Enjo AI agent for this ticket.

Agents can ask any question relevant to the ticket and any number of follow-up questions as well. The configuration and mapping of an Enjo AI agent to tickets in your ticketing system are done in Enjo dashboard Agent Assist Configuration.