Agent Assist - Usage Guide

enjo agent assist provides a set of ai tools for support agents to efficiently resolve user requests directly inside their help desk capabilities of enjo agent assist ai summary summarizes the current support ticket ai answer generates the most relevant answer for the ticket ai knowledge generation generates a tailored knowledge article for the ticket ai agent chat web chat interface for agents to interact with the enjo ai agent getting started with enjo agent assist please make sure agent assist is agent assist installation salesforce docid\ xqg0wi2sxglc3bxf1sd1t and agent assist configuration docid\ n9edjferdz60ffmb9db4h for use when you open the ticket in your ticketing system, you will see the enjo widget with an "ask enjo" button click on the button to launch agent assist in the recommendation tab, you will see the following features ai summary enjo will generate dynamic case summaries based on evolving details in the case you can also manually regenerate the summary by clicking on the "refresh" button the ai prompt for summarization can also be customized to generate a summary format suitable for your team's needs customization is possible in the enjo dashboard agent assist configuration docid\ n9edjferdz60ffmb9db4h ai answer enjo will search across all of your knowledge sources across all of your apps including the ticketing system to find the most relevant information for the case and generate a human like answer the answer is dynamically updated based on evolving details in the ticket support agents can review the suggested answer and use that information to respond to the customer enjo administrator can configure the ai agent that will generate the answer for the tickets in your ticketing system see agent assist configuration docid\ n9edjferdz60ffmb9db4h for more details ai knowledge generation enjo will review the details of the ticket and generate a knowledge article that can be shared publicly the knowledge generation style and format can be customized in enjo dashboard agent assist configuration docid\ n9edjferdz60ffmb9db4h to generate kb, click on the “generate knowledge” button in the recommendations section in the “chat” tab you can interact with the relevant enjo ai agent for this ticket ai agent chat agents can ask any question relevant to the ticket and any number of follow up questions as well the configuration and mapping of an enjo ai agent to tickets in your ticketing system are done in enjo dashboard agent assist configuration docid\ n9edjferdz60ffmb9db4h