Agent Assist Configuration

once agent assist is installed , you can follow the below steps to configure agent assist in the enjo dashboard add widget in enjo dashboard configure widget details add widget in enjo dashboard step 1 log in to your enjo dashboard step 2 go to settings > apps > choose your ticketing system > configure > enable the "enjo widget" button step 3 go back to the enjo dashboard > click on “agent assist” in the side panel step 4 click on the “add widget '' button on the top right corner step 5 select your ticketing system for example "salesforce cases" step 6 choose your salesforce connection and click the "next" button step 7 add your salesforce subdomain and click "add" configure widget details step 1 click on the newly created widget and select "view details" step 2 adjust settings as necessary under 'ai insights' and 'ai agent chat' step 3 on the 'ai insights page, click on “new prompt” to customize the prompt for generating the case summary step 4 map the widget to the required ai agent on the 'ai agent mapping' page step 5 click on “add mapping” and choose the ai agent and the corresponding cases the default is to map all cases to the ai agent you can also set some case filters and map only those cases to the corresponding ai agent customize case detail fields in agent assist step 1 configure customer and question context go to the ai insights tab and click manage under customer and question context to fetch case details step 2 customise the fields to match your internal naming conventions for each field selected, customize it to align with your company’s specific terminology (e g , change "account id" to "customer account number") ensure that the new field names are relevant to the context of your support processes step 3 apply changes and save configuration once you’ve renamed the fields, click save to apply the changes these changes will now be reflected in ai answers , case summary and kb generated enable multi modal support for agent assist go to ai insights tab and click on image support to enable or disable the image processing for case details to generate ai summaries, answers, and knowledge