Feedback

the feedback report provides a summary of user submitted feedback across different platforms (slack , teams , chat ) in the enjo platform it is a key component for evaluating the accuracy and effectiveness of ai responses and support automation, and for identifying opportunities for continuous improvement accessing feedback report go to the enjo dashboard navigate to insights → adoption → feedback report click view logs next to each metric to see detailed feedback entries and comments feedback metrics resolution feedback the resolution feedback feature in the enjo web chat , slack and teams allows businesses to easily collect customer feedback when conversations are closed, helping to improve service and measure customer happiness with resolution feedback , users can send surveys to customers automatically after a conversation ends this helps get real time insights into how well your team handles customer queries and where improvements can be made \[ view doc ] message feedback the message feedback shows the total number of thumbs up/down or textual feedback collected on ai responses in conversations it helps track user perception of ai message quality and helpfulness and identify unclear or incorrect answers to improve training data agent assist feedback the agent assist feedback shows the total number of feedback responses on ai suggestions provided by the agent assist widge t inside the external helpdesk it evaluates the usefulness of ai suggested replies during human agent assisted workflows in helpdesk tickets answer improvements it suggests count of manual improvements or corrections suggested for ai generated answers for each ai agent ai agents