Getting started

welcome! this guide will walk you through the steps to set up and evaluate enjo ai agents whether you’re new to enjo or exploring its capabilities for your organization, this step by step guide will help you configure, train, and deploy your first ai agent step 1 understand enjo ai agents an enjo ai agent is a chatbot that automates support workflows by using your organization’s knowledge and ticketing systems these agents can be tailored to fit specific workflows, such as managing tickets, answering queries, or assisting your team with streamlined operations relevant roles and access ai agent admin configure and manage specific ai agents workspace admin access and control all agents within the workspace step 2 configure your ai agent set up your ai agent begin by accessing the enjo platform and creating a new ai agent you’ll be guided through the basic configuration to define the agent’s purpose and role train the ai agent with knowledge enjo’s knowledge module enables the agent to provide accurate, context aware answers train your agent by connecting it to knowledge sources such as external systems like confluence, salesforce, or sharepoint historical chat conversations from slack or microsoft teams website content or uploaded documents for detailed instructions, refer to ai agent knowledge docid\ yuk96 ke0gsogznqinky7 step 3 \[optional] connect to a ticketing system enjo integrates seamlessly with your ticketing tools to automate ticket creation, updates, and tracking configure your ai agent to connect with your existing ticketing system, such as jira, zendesk, or servicenow learn more in ai agent ticketing docid\ podrgl74mz84ikvcctw0m step 4 \[optional] personalize your ai agent customize your ai agent to meet the specific needs of your team personalization options include tailoring responses to reflect your brand voice adjusting workflows for specific use cases explore personalization settings in ai agent settings docid 87xcqno d phywdznp430 step 5 test your ai agent before deploying, test your ai agent to ensure it performs as expected you can simulate interactions and evaluate the agent’s responses to identify any areas for improvement find testing tips in ai agent testing docid\ fho7ta2g3gbzefidih n4 step 6 deploy your ai agent once your ai agent is ready, deploy it to your preferred channels, such as slack or microsoft teams for chat based support website widgets for customer interactions for deployment instructions, visit ai agent channels docid\ wisbekqgzzolxb7f9zgrg what’s next? your enjo ai agent is now live and ready to support your team or customers! if you have additional questions, check the relevant sections in this portal or contact us at happy automating!