Getting started
Welcome! This guide will walk you through the steps to set up and evaluate Enjo AI Agents. Whether you’re new to Enjo or exploring its capabilities for your organization, this step-by-step guide will help you configure, train, and deploy your first AI agent.
An Enjo AI Agent is a chatbot that automates support workflows by using your organization’s knowledge and ticketing systems. These Agents can be tailored to fit specific workflows, such as managing tickets, answering queries, or assisting your team with streamlined operations.
Relevant Roles and Access:
- AI Agent Admin: Configure and manage specific AI agents.
- Workspace Admin: Access and control all agents within the workspace.
- Set Up Your AI Agent: Begin by accessing the Enjo platform and creating a new AI agent. You’ll be guided through the basic configuration to define the agent’s purpose and role.
- Train the AI Agent with Knowledge: Enjo’s Knowledge module enables the agent to provide accurate, context-aware answers. Train your agent by connecting it to knowledge sources such as:
- External systems like Confluence, Salesforce, or SharePoint.
- Historical chat conversations from Slack or Microsoft Teams
Enjo integrates seamlessly with your ticketing tools to automate ticket creation, updates, and tracking. Configure your AI agent to connect with your existing ticketing system, such as Jira, Zendesk, or ServiceNow. Learn more in AI Agent Ticketing.
Customize your AI agent to meet the specific needs of your team. Personalization options include:
- Tailoring responses to reflect your brand voice.
- Adjusting workflows for specific use cases.
Before deploying, test your AI agent to ensure it performs as expected. You can simulate interactions and evaluate the agent’s responses to identify any areas for improvement.
Find testing tips in AI Agent Testing.
Once your AI agent is ready, deploy it to your preferred channels, such as:
- Slack or Microsoft Teams for chat-based support.
- Website widgets for customer interactions.
For deployment instructions, visit AI Agent Channels.
Your Enjo AI agent is now live and ready to support your team or customers! If you have additional questions, check the relevant sections in this portal or contact us at [email protected].
Happy automating!
