Getting started
Welcome to the guide for agents. Learn how to configure, train, and personalize your AI agents to streamline ticketing workflows and provide accurate responses. Deploy it across channels like Support and Triage in Slack or Microsoft Teams or websites for efficient request management. Let's optimize your team's efficiency with Enjo AI agents!
An AI agent is a chatbot within Enjo that can be trained on a specific set of knowledge and configured for a specific ticketing workflow for teams.
As a support agent, you may be provisioned either an AI agent admin role or a Workspace admin role. If you are provisioned an AI agent administrator role, then you would have access to particular AI agents which you can start configuring.
Enjo's Knowledge module is a powerful AI tool designed to provide users with accurate answers. It utilizes your company's knowledge sources as the primary reference for generating factual and verifiable information. You can choose to train the AI agent from many sources including
- External knowledge bases like Confluence, Salesforce, Sharepoint, and more
- Existing chat conversations in Slack or Microsoft Teams or more
- Website pages
- Computer uploaded documents
Read more on AI Agent Knowledge.
Enjo streamlines the creation and updation of requests to speed up the resolution of employee/customer requests. Read more on AI Agent Ticketing.
You can personalize the AI agents you’ve trained to fit your team's needs. Read more on AI Agent Settings.
You can test the AI agent to ensure it meets your team's requirements. Read more on AI Agent Testing.
When ready, deploy the Enjo AI agent to any chat channel in Slack or Microsoft Teams or websites. Read more on AI Agent Channels.
Your Enjo AI agent is now deployed and ready to help!
