# Enjo > Product Documentation Home: https://docs.enjo.ai/ ## Docs - [Enjo Answers](https://docs.enjo.ai/enjo-answers): Create Enjo Answers the internal knowledge base for your AI Agent. Learn Question-Based and Topic-Based answer formats, add question variations and test. ## Getting Started - [Introduction](https://docs.enjo.ai/introduction): Learn how Enjo automates employee and customer service requests end-to-end from AI resolution, human escalation, to self-service on one knowledge layer. - [How Enjo Handles a Request](https://docs.enjo.ai/how-enjo-handles-a-request): Learn how Enjo handles support requests end-to-end with AI resolution, human escalation, and Help Center self-service using shared knowledge sources. - [Enjo Concepts](https://docs.enjo.ai/enjo-concepts): Understand Enjo concepts: AI Agent, knowledge, channels, escalation, and Inbox. Learn how support requests flow and how to set up your system. - [Sign Up for Enjo](https://docs.enjo.ai/sign-up-for-enjo): Creating your Enjo workspace and your first AI agent. By the end, you'll have a working AI agent ready to test, no manual configuration needed. - [Login to Enjo](https://docs.enjo.ai/login-to-enjo): Steps to follow to login to Enjo Service Desk Automation - [Set Up Your AI Agent](https://docs.enjo.ai/set-up-your-ai-agent): This guide walks you through creating your Enjo workspace and your first AI agent. By the end, you'll have a working AI agent ready to test, no manual configura - [Enjo AI for IT teams](https://docs.enjo.ai/enjo-ai-for-it-teams): How to configure and use Enjo's AI Agent to handle IT service desk requests end-to-end, from automated resolution to escalation and reporting.IT teams handling - [Enjo AI for HR Teams](https://docs.enjo.ai/enjo-ai-for-hr-teams): How to configure and use Enjo's AI Agent to handle HR service desk requests end-to-end, from automated resolution to escalation and reporting.HR teams handling - [Enjo AI for CS teams](https://docs.enjo.ai/enjo-ai-for-cs-teams): This article covers how to use the AI Agent, Agent Assist, and Help Center to handle customer service requests from automating common questions to supporting hu ## AI Agents - [Create AI Agent](https://docs.enjo.ai/create-ai-agent): This guide walks you through creating and configuring a custom AI Agent from naming and defining its role to connecting knowledge sources, personalizing it. - [Create Router AI Agent](https://docs.enjo.ai/create-router-ai-agent): The Router AI Agent intelligently routes user requests to the most suitable specialized AI Agent (child agent) for efficient resolution. - [AI Agent AI Flows](https://docs.enjo.ai/ai-agent-ai-flows): AI Flows enable Enjo AI Agents to resolve complex support requests by executing multiple steps in sequence. They are designed for cases that require conditional - [AI Agent Escalation](https://docs.enjo.ai/ai-agent-escalation): Configure escalation triggers for your Enjo AI Agent — set the escalation action, handover method, acknowledgement message, and the conditions that determine - [Bulk Testing](https://docs.enjo.ai/bulk-testing): Bulk Test feature enables users to validate AI Agent performance at scale. Up to 1000 user questions can be added manually or via CSV upload. - [AI Agent Testing](https://docs.enjo.ai/ai-agent-testing): Learn how to test Enjo AI Agent performance using single queries, review responses, refine answers, and run bulk testing to improve accuracy and quality. - [Training](https://docs.enjo.ai/training): Learn how to train Enjo AI Agents using past conversations, refine responses, add answers, and improve accuracy with training actions and insights. ## AI Agents / AI Agent Knowledge - [AI agent knowledge](https://docs.enjo.ai/ai-agent-knowledge): The AI Agent Knowledge feature in Enjo enhances support queries by leveraging multiple knowledge sources to generate accurate, coherent and human-like responses - [Guidelines for Knowledge Base Articles](https://docs.enjo.ai/guidelines-for-knowledge-base-articles): Enjo Answers is the knowledge base your AI Agent uses to generate responses. Articles you publish here are indexed and used by the AI Agent to answer requests, - [Supported File Formats](https://docs.enjo.ai/supported-file-formats): This guide provides information about supported file formats for creating and uploading knowledge sources for Enjo AI Agents. - [Files](https://docs.enjo.ai/files): Learn how to manage files in Enjo effectively. Discover features for document organization, sharing, and integration to support your team's workflow. - [Confluence](https://docs.enjo.ai/confluence-1): Connect Confluence as a Knowledge SourceConnect Confluence Cloud or Confluence Server to your AI Agent so it can search and cite your documentation when answeri - [Jira Tickets](https://docs.enjo.ai/jira-tickets): Learn how to add Jira tickets as a knowledge source in Enjo, select agents, and index tickets so AI can use them for accurate support responses. - [Salesforce KB](https://docs.enjo.ai/salesforce-kb): By the end of this article, you'll know how to connect your Salesforce Knowledge Base to an Enjo AI agent, configure an article filter using SOQL. - [Creating articles with Help Center Agent](https://docs.enjo.ai/creating-articles-with-help-center-agent): Generating articles with the Help Center Agent The Help Center Agent is an AI content assistant that drafts and updates articles for you. - [Salesforce cases](https://docs.enjo.ai/salesforce-cases): Learn how to connect Salesforce Cases and Sandbox to Enjo, manage access, and use the integration for knowledge, actions, escalation, and Agent Assist. - [Google Drive](https://docs.enjo.ai/google-drive): Connect Google Drive as a knowledge source so your AI Agent can answer questions using documents from your Drive. - [Zendesk](https://docs.enjo.ai/zendesk): Enjo AI Agents can train on Zendesk Help Center articles to answer customer queries.Using Zendesk Help Center articles. - [Slack as a Knowledge Source](https://docs.enjo.ai/slack-as-a-knowledge-source): Connect Confluence as a Knowledge SourceConnect Confluence Cloud or Confluence Server to your AI Agent so it can search and cite your documentation. - [Microsoft Teams as a Knowledge Source](https://docs.enjo.ai/microsoft-teams-as-a-knowledge-source): Connect Confluence as a Knowledge SourceConnect Confluence Cloud or Confluence Server to your AI Agent so it can search and cite your documentation when answeri - [Zammad as a Knowledge Source](https://docs.enjo.ai/zammad-1): Audit 1. "Angel workspace" throughout "Angel" appears multiple times — should be "Enjo". Transcription or copy error. 2. Voice violations "This document explain - [Websites](https://docs.enjo.ai/websites): Learn how to train Enjo AI Agents using website data, choose pages or sitemaps, and manage indexing to improve AI responses and knowledge accuracy. - [Azure Devops](https://docs.enjo.ai/azure-devops-1): Learn how Enjo integrates with Azure DevOps to automate workflows, streamline IT service management, and enhance collaboration with AI-powered support solutions - [Bitbucket Cloud as a Knowledge Source](https://docs.enjo.ai/untitled-1-1): Audit of source material Issues to fix before writing: "Ennjo" and "Enjoy" throughout — product name is Enjo "In this respective agent, let's try" — customer-sp ## AI Agents / AI Agent Ticketing - [AI Agent Ticketing](https://docs.enjo.ai/ai-agent-ticketing): Conversational Ticketing - Enjo speeds up resolution of support requests by letting you create and handle support tickets directly in your chat. - [Setup Jira Ticketing](https://docs.enjo.ai/setup-jira-ticketing): Connect Jira to your Enjo AI Agent, configure request types and sample requests, and verify automatic ticket creation in your connected channel. - [Salesforce Ticketing](https://docs.enjo.ai/setup-salesforce-ticketing): Learn how to set up Salesforce ticketing in your AI Agent, configure request types, manage mandatory fields, and route escalations to Salesforce cases. - [Setup ServiceNow Ticketing](https://docs.enjo.ai/setup-servicenow-ticketing): Enjo seamlessly integrates with ServiceNow, enabling users to create, manage, and update tickets directly within their chat interface. ## AI Agents / AI Agent Ticketing / Request Handling Behaviour - [Request Types](https://docs.enjo.ai/request-types): Adding request types enables Enjo to perform ticketing actions through an integrated ticketing system. - [Request Handling](https://docs.enjo.ai/request-handling): Configure request handling in your Enjo AI Agent: set assignment, CSAT feedback, attribution, emoji markers, ticket sync, and off-hours for Jira ticketing. - [Request Creation Behaviour](https://docs.enjo.ai/request-creation-behaviour): Request Creation is part of AI Agent Escalation in Enjo. It manages the transfer of conversations from AI handling to external ticketing systems when escalation - [Guest Facilitation](https://docs.enjo.ai/guest-facilitation): Unverified users (users who are yet to connect their ticketing system account) can now create and update requests using this feature. - [Off hour settings](https://docs.enjo.ai/off-hour-settings): Set and personalize agents' off-hours, defining specific days and times. During these periods, auto-creation will be enabled. - [Emoji Markers](https://docs.enjo.ai/emoji-markers): Emoji markers add emojis to the Slack/ Teams message based on specific criteria. Eg: when requests are created, assigned, or closed when requests are unattended - [CSAT Handling](https://docs.enjo.ai/csat-handling): Conversational Ticketing - Get CSAT about the support experience in Slack or Teams - [Privacy Mode](https://docs.enjo.ai/privacy-mode): "Privacy Mode" feature in Enjo AI Agents allows users to engage with the AI Agent privately after raising their initial query in a group or shared public. - [Ticket Sync Filter](https://docs.enjo.ai/ticket-sync-filter): Users can configure the type of Jira updates that appear in Enjo AI agent conversation during request creation and request preview(unfurl). - [Request Preview](https://docs.enjo.ai/request-preview): When enabled, Enjo automatically displays an issue preview for any request referenced by its issue key or URL within a conversation. The preview shows key detai - [Request Card Customization](https://docs.enjo.ai/request-card-customization): Customize request cards in Slack with your Enjo AI Agent. Set the card title, attributes, alignment, action buttons, and thread sync message for Jira tickets. - [Request View Customization](https://docs.enjo.ai/request-view-customization): Customize how Enjo will show request details when viewing issue details in the model in Slack or Teams. Choose if you want to hide or show certain fields. ## AI Agents / AI Agent AI Actions - [AI Agent AI Actions](https://docs.enjo.ai/ai-agent-ai-actions): AI Actions connect your AI Agent to external systems so it can retrieve data or take actions during a live conversation for example, checking a ticket status in - [Setup Code AI Action](https://docs.enjo.ai/setup-code-ai-action): Learn how to create custom AI Actions in Enjo using the code editor, define inputs, test functions, and publish actions for your AI Agent workflows. - [Setup API AI Action](https://docs.enjo.ai/setup-api-ai-action): Learn how to create API-based AI Actions in Enjo, configure HTTP requests, test APIs, define inputs, and publish actions for seamless integrations. - [Setup Copilot Answers](https://docs.enjo.ai/setup-copilot-answers): /Route unresolved questions to a Microsoft Copilot Studio agent as a fallback knowledge source within your Enjo AI Agent. - [Setup MCP Action](https://docs.enjo.ai/setup-mcp-action): This guide walks you through connecting an MCP server to Enjo and creating an AI Action from it, so your AI Agent can call external tools like Notion or Stripe - [Setup Template AI Actions](https://docs.enjo.ai/setup-template-ai-actions): Learn how to quickly create and configure a new Enjo AI Agent using pre-built templates to accelerate your setup process. - [Setup from Prompt](https://docs.enjo.ai/setup-from-copilot-answers): In this article, you'll learn how AI Actions work, how to configure them for your AI Agent, and how to troubleshoot common issues. - [Setup Ticketing AI Actions](https://docs.enjo.ai/setup-ticketing-ai-actions): Learn how to set up a Ticketing AI Action in Enjo to let your AI Agent create tickets directly from user conversations using your connected he ## AI Agents / AI Agent Channels - [AI Agent Channels](https://docs.enjo.ai/ai-agent-channels): Learn how to connect your AI Agent to Slack, Microsoft Teams, and web chat in Enjo to collect and respond to user requests across channels. - [Enjo Webchat](https://docs.enjo.ai/enjo-webchat): Learn how to set up, deploy, and customize Enjo AI Agent on your website, enable AI answering, ticketing, and test webchat for seamless support. ## AI Agents / AI Agent Settings - [AI Agent Settings](https://docs.enjo.ai/ai-agent-settings): Explore AI Agent settings in Enjo, including Persona, Behavior, Guardrails, and Advanced options to configure responses, control actions, and manage agents. - [AI Agent Persona](https://docs.enjo.ai/ai-agent-persona): Explore how to customize Enjo’s AI agent persona to reflect your brand's voice, improve customer interactions, and enhance overall service desk performance. - [AI Agent Response Mode](https://docs.enjo.ai/ai-agent-response-mode): Learn how to enable automated responses in Enjo AI Agent, control when it replies, and customize fallback messages for unanswered queries in channels. - [AI Agent Conversation Behavior](https://docs.enjo.ai/ai-agent-conversation-behavior): Learn how to configure AI agent Answer Behavior settings in Enjo, including low-confidence responses, fallback messages, citations, and feedback options. - [AI Agent Answer Behavior](https://docs.enjo.ai/ai-agent-answer-behavior): Learn how to configure AI agent Answer Behavior settings in Enjo, including low-confidence responses, fallback messages, citations, and feedback options. - [Guardrails](https://docs.enjo.ai/guardrails): Enjo's Guardrail ensure AI behaves responsibly by blocking sensitive, restricted, or malicious content in both user inputs and AI outputs. - [AI Agent Data Masking](https://docs.enjo.ai/ai-agent-data-masking): Learn how to enable data masking in Enjo AI Agents to automatically detect and anonymize sensitive data, ensuring privacy and compliance in responses. - [Advanced](https://docs.enjo.ai/ai-agent-settings-advanced): Learn how to configure advanced settings for your Enjo AI Agent — set the knowledge relevance threshold, enable image inference, and manage agent deletion. - [AI Agent Message Feedback](https://docs.enjo.ai/ai-agent-message-feedback): Learn how to configure answer feedback in Enjo AI Agents with 2-star, 5-star, or no feedback options to improve response quality and user experience. - [AI Agent CSAT](https://docs.enjo.ai/ai-agent-csat): Learn how to enable and customize CSAT resolution feedback in Enjo Web Chat to collect customer feedback, improve service quality, and boost satisfaction. - [AI Agent Admins](https://docs.enjo.ai/ai-agent-admins): Learn how to add and manage AI Agent administrators in Enjo, assign permissions, and control access to create and manage AI agents in your workspace. ## Inbox - [Getting Started with Inbox](https://docs.enjo.ai/getting-started-with-inbox): In this article, you'll learn what the Inbox is, how conversations arrive in it, and how it fits into the rest of Enjo. How the Inbox works - [Finding and Filtering Conversations](https://docs.enjo.ai/finding-and-filtering-conversations): In this article, you'll learn how to open the Inbox, navigate the conversation list, search, sort, switch views, and use filters to find what needs attention. - [Working with Conversations](https://docs.enjo.ai/working-with-conversations): Working with Conversations In this article, you'll learn how to open, read, reply to, and resolve conversations in the Inbox. - [Assigning Conversations](https://docs.enjo.ai/assigning-conversations): Assigning Conversations In this article, you'll learn how to assign conversations to agents manually, configure automatic assignment - [Conversation Details](https://docs.enjo.ai/conversation-details): Conversation Details In this article, you'll learn how to use the Details panel to view customer context, assign agents, add private notes, and manage linked ti - [Using Agent Assist](https://docs.enjo.ai/using-agent-assist): Using Agent Assist In this article, you'll learn how to use the Agent Assist tab in the Inbox to get AI-generated answers, conversation summaries, and knowledge - [Real-Time Translation](https://docs.enjo.ai/real-time-translation): Real-Time Translation In this article, you'll learn how to use real-time translation in the Inbox to support customers in any language without switching tools. - [Configuring Inbox Settings](https://docs.enjo.ai/configuring-inbox-settings): Configuring Inbox Settings In this article, you'll learn how to configure the Inbox — including assignment modes, channel connections, and conversation display ## Help Center - [Getting Started with Help Center](https://docs.enjo.ai/getting-started-with-help-center): Getting Started with Enjo Help Center In this article, you'll learn what Help Center is, understand the key concepts, and complete a quick start walkthrough - [Creating and Managing Content](https://docs.enjo.ai/creating-and-managing-content): In this article, you'll learn how to create articles in your Help Center, generate them with the Help Center Agent, organize them into collections. - [Configuration and Branding](https://docs.enjo.ai/configuration-and-branding): In this article, you'll learn how to brand your Help Center portal, configure its navigation, enable the AI Assistant search widget. - [Connecting a Custom Domain](https://docs.enjo.ai/connecting-a-custom-domain): In this article, you'll learn how to connect a custom domain to your Help Center portal, configure DNS at your domain provider, and troubleshoot. - [How Agent Context works](https://docs.enjo.ai/how-agent-context-works): How Agent Context works In this article, you'll learn what Agent Context is, how it's populated during onboarding, what each section controls ## Insights - [Sentiment](https://docs.enjo.ai/sentiment): Create sentiment reports to track customer satisfaction trends in real-time or historically. Analyze sentiment, identify problem areas, and export data. - [Executive Insights](https://docs.enjo.ai/executive-insights): Executive Insights gives leadership teams a high-level view of how Enjo AI Agents are contributing to support automation. It brings together key metrics. - [Assessment Report](https://docs.enjo.ai/assessment-report): Learn how to run an Assessment Report in Enjo to analyze past Jira, Salesforce, and ServiceNow tickets and surface AI automation opportunities. - [Feedback](https://docs.enjo.ai/feedback-1): Insights on user via the communication platforms like Slack/Teams/Webchat along with comments and reasons. - [Conversations](https://docs.enjo.ai/conversations): The Conversations tab in the Enjo Dashboard provides a detailed view of AI agent interaction metrics. It enables administrators to track adoption, engagement. ## Insights / Performance - [Performance Overview](https://docs.enjo.ai/performance-overview): Understand how Enjo measures AI Agent performance, including acceleration, deflection, escalation, resolution time, and feedback metrics, to optimize your suppo - [Performance Insights](https://docs.enjo.ai/performance-insights): Performance Insights provides visibility into the efficiency and effectiveness of AI Agent operations across your Enjo workspace. - [Feedback](https://docs.enjo.ai/feedback): The Feedback Report provides a summary of user-submitted feedback across different platforms (slack , teams , chat) in the Enjo platform. - [Ticketing Insights](https://docs.enjo.ai/ticketing-insights): Explore Enjo Ticketing Insights dashboard to track ticket trends, bot vs user tickets, request types, and recurring issues to improve support efficiency. ## Insights / Adoption - [Adoption](https://docs.enjo.ai/adoption): The Adoption module tracks how effectively Enjo is being utilized across the organization. It provides insights into workspace activity, and user engagement. - [Setup Overview](https://docs.enjo.ai/setup-overview): The Setup Overview shows how Enjo is being used across your workspace. It helps you track activity across key features and understand. - [Engagement](https://docs.enjo.ai/engagement): Explore Enjo Engagement Report to track user activity, AI interactions, feedback, and adoption trends to measure platform usage and automation impact. ## Insights / AI Agent - [AI Agent Performance Insights](https://docs.enjo.ai/ai-agent-performance): Learn how to read Enjo's AI Agent Performance report. Track acceleration, deflection, escalation, confidence, ticket created and answer improvement metrics in o ## Automation Tools - [Emoji Actions](https://docs.enjo.ai/emoji-actions): Emoji Actions in Enjo let users trigger workflows in Slack by reacting to messages with specific emojis. Actions can be tied to ticketing systems or Enjo Answer - [Swarm Rooms](https://docs.enjo.ai/swarm-rooms): Explore Enjo’s Swarm Rooms for seamless collaboration using AI Support Agents in IT and HR. Enhance teamwork and efficiency—try it now! - [Commands](https://docs.enjo.ai/commands): Enjo commands are slash commands that can be run in the chat interface to execute an action in a supported business system. - [Approvals](https://docs.enjo.ai/approvals): Learn how to set up and manage approval workflows in Jira using Enjo. Configure approval triggers with JQL and set up automated approval reminders for efficient ## Automation Tools / Alerts - [Alerts](https://docs.enjo.ai/alerts): Enjo Alerts is your go-to solution for receiving timely notifications from the Helpdesk application. With powerful integration capabilities and customizations. - [Scheduled Alerts Setup Guide](https://docs.enjo.ai/scheduled-alerts-setup-guide): Enjo Alerts is your go-to solution for receiving timely notifications from the Helpdesk application. With powerful integration capabilities and customizations. - [Live Alerts Setup Guide](https://docs.enjo.ai/live-alerts-setup-guide): Live Alerts enable real-time notifications by triggering as soon as specific conditions are met. Follow this guide to configure live alerts. ## Agent Assist - [Agent Assist](https://docs.enjo.ai/agent-assist): Enjo Agent Assist is an intelligent support solution embedded directly into your existing ticketing systems. - [Agent Assist Integration and Configuration](https://docs.enjo.ai/agent-assist-integration-and-configuration): Once Agent Assist is installed, users can configure how it works across platforms like Salesforce, Jira, and Servicenow using the Enjo Dashboard. - [Installation - Jira Agent Assist](https://docs.enjo.ai/installation-jira-agent-assist): This guide will help you install Enjo Agent Assist in Jira. Follow these steps to ensure a smooth installation. - [Installation -Salesforce Agent Assist](https://docs.enjo.ai/installation-salesforce-agent-assist): This guide will help you install Enjo Agent Assist in Salesforce. Follow these steps to ensure a smooth installation.Install the package in Salesforce Configure - [Installation — ServiceNow Agent Assist](https://docs.enjo.ai/installation-servicenow-agent-assist): This guide will help you install Enjo Agent Assist in Salesforce. Follow these steps to ensure a smooth installation.Install the package in Salesforce Configure - [Using Agent Assist in Your Helpdesk](https://docs.enjo.ai/using-agent-assist-in-your-helpdesk): Enjo Agent Assist provides a set of AI tools for support agents to efficiently resolve user requests directly inside their help desk. ## Integrations - [Enjo App Integrations](https://docs.enjo.ai/enjo-app-integrations): You can connect Enjo to your business systems. See instructions for how to connect to Jira DC, Jira Cloud, Confluence Server, Confluence, Salesforce and more. - [Enjo API](https://docs.enjo.ai/enjo-api): This API allows external clients to connect with Enjo's AI agents. Users can send messages to the agents and automate workflows like generating support tickets. - [Enjo Webchat SDK](https://docs.enjo.ai/enjo-webchat-sdk): The Enjo Webchat SDK enables developers to seamlessly integrate a chatbot widget into their websites, allowing for dynamic interaction with users. - [Jira DC](https://docs.enjo.ai/jira-dc): This guide walks you through connecting Enjo to a self-hosted Jira Data Center instance. - [Jira Cloud](https://docs.enjo.ai/jira-cloud): Set up OAuth 2.0 to connect Jira Cloud to Enjo. Enable AI agent ticket creation, approvals, and real-time syncing between Jira Cloud and Slack. - [Confluence Server](https://docs.enjo.ai/confluence-server): Enjo Connecting Confluence Server allows Enjo to index your Confluence spaces and use that content to answer questions through your AI Agent. - [Google Drive](https://docs.enjo.ai/google-drive-1): The Google Drive integration enables Enjo to read and extract data as a knowledge source so your AI Agent can ground responses in Drive content. - [Confluence Cloud](https://docs.enjo.ai/confluence-cloud): Connecting Confluence Cloud allows Enjo to index your Confluence spaces and use that content to answer questions through your AI Agent. - [Salesforce Cases](https://docs.enjo.ai/salesforce-cases-1): Connect Salesforce Cases and a Salesforce Sandbox to your Enjo workspace, the integration is used across knowledge, actions, escalation, and Agent Assist. - [Salesforce KB](https://docs.enjo.ai/salesforce-kb-1): Enjo connects to Salesforce Knowledge so your AI Agent can use Salesforce Knowledge Base articles to answer questions. - [Salesforce Sandbox](https://docs.enjo.ai/salesforce-sandbox): Discover how to connect Enjo with Salesforce Sandbox, enabling seamless integration for testing and optimizing AI-driven customer support solutions. - [SharePoint](https://docs.enjo.ai/sharepoint): Learn how to connect SharePoint to Enjo, index content, and enable AI agents to access documents across Slack, Teams, and webchat seamlessly. - [Slack](https://docs.enjo.ai/slack): Enjo integrates with Slack so your AI Agents can receive and resolve requests directly inside your Slack workspace. - [Microsoft Teams](https://docs.enjo.ai/microsoft-teams): Enjo integrates with Microsoft Teams to make AI-powered support and knowledge accessible directly within Teams. - [Notion](https://docs.enjo.ai/notion): The Notion integration enables Enjo to read content from pages and databases shared with it through OAuth 2.0 authorisation. - [Zendesk Help Center](https://docs.enjo.ai/zendesk-help-center-1): Enjo integrates with Slack so your AI Agents can receive and resolve requests directly inside your Slack workspace. Once connected, all AI agents in the workspa - [Azure DevOps](https://docs.enjo.ai/azure-devops): Integrate Azure DevOps with Enjo’s AI Support Agent for seamless IT support. Streamline workflows—check the docs to get started! - [ServiceNow](https://docs.enjo.ai/servicenow): Enjo's integration with ServiceNow empowers support teams by automating knowledge absorption from ServiceNow KB articles and learning from past incidents. - [Zammad](https://docs.enjo.ai/zammad): Audit 1. Spelling inconsistency throughout The doc uses "Zamad", "Zamat", and "Zamad" interchangeably. The correct spelling is Zammad (two m's, two d's). This n - [Bitbucket Cloud](https://docs.enjo.ai/bitbucket): In this article, you'll learn how to connect a Bitbucket Cloud workspace to Enjo by creating an OAuth consumer in Bitbucket and completing the integration setup - [Box App](https://docs.enjo.ai/box-app): Connect Box to Enjo to index files and folders so your AI Agent can ground responses in your Box content. Walk through connection, visibility, and permissions. - [Hubspot](https://docs.enjo.ai/hubspot): Connecting HubSpot to Enjo allows your AI agents to read and write contact data and access ticket information directly from your HubSpot account. This guide wal - [Okta](https://docs.enjo.ai/okta): Learn how to connect Okta to your Enjo workspace. Configure your Okta domain and API key to enable AI Agent actions like account unlocks and access provisioning - [Stripe](https://docs.enjo.ai/stripe): In this article, you'll learn how to connect Stripe to Enjo using Model Context Protocol (MCP), enabling your AI Agent to query payment data and perform payment ## Account - [Profile](https://docs.enjo.ai/profile): The Profile section in the Enjo app allows you to manage key aspects of your account and personalize your experience. You can update your profile. - [Preferences](https://docs.enjo.ai/preferences): Inbox is the place for helpdesk teams to collaborate on resolving all conversations from a specific copilot in one place. - [Notifications](https://docs.enjo.ai/notifications): Enjo allows for the configuration of your notification settings for Email, Teams, Slack, Jira, and Inbox in Enjo. - [Jira Notifications](https://docs.enjo.ai/jira-notifications): Configure Jira notification settings in Enjo, including global defaults, personal notification settings, and Jira request card customisation for Slack and Teams ## Administration - [Enjo Subscription Plans](https://docs.enjo.ai/enjo-subscription-plans): Enjo comes with four subscription plans (free, starter, standard, and enterprise). All plans are applicable per Enjo workspace. - [Billing Management](https://docs.enjo.ai/billing-management): The Billing page allows you to manage your subscription plan, track AI usage, and purchase additional AI replies when needed. - [Audit Log](https://docs.enjo.ai/audit-log): Learn how to use Audit Log in Enjo to track workspace activity, search and filter logs by user, module, action, time range for compliance and troubleshooting. - [Invite Users](https://docs.enjo.ai/invite-users): Learn how to add users to your workspace, assign roles, send welcome emails, suspend users, and sync users from a connected source. - [Global Guardrails](https://docs.enjo.ai/global-guardrails): Learn how to configure workspace-wide guardrails in Enjo to control what your AI Agent can say, block sensitive topics, and filter restricted content. ## Administration / Membership Roles - [User Roles](https://docs.enjo.ai/user-roles): Enjo provides a flexible role-based permission model to manage user access across features and modules. Roles help enforce access control. - [Custom Roles in Enjo](https://docs.enjo.ai/custom-roles-in-enjo): Learn how to create custom roles in Enjo, configure their permissions, assign them to users, and manage them from your workspace settings. - [Permissions](https://docs.enjo.ai/permissions): A full reference of every permission available in Enjo, grouped by module, with descriptions of what each permission controls in your workspace. ## Customers - [Customers](https://docs.enjo.ai/customers-1): In this article, you'll learn how the Customers section works in Enjo and what Accounts, Contacts, and Visitors are, how the identity lifecycle works. - [Managing Accounts](https://docs.enjo.ai/managing-accounts): In this article, you'll learn how to view, create, edit, and delete Accounts in the B2B organizations your team supports in Enjo. - [Managing Contacts](https://docs.enjo.ai/managing-contacts): In this article, you'll learn how to view, create, edit, block, and manage Contacts the known individuals your team supports in Enjo. - [Importing Customers](https://docs.enjo.ai/import-customers): Learn how to import contacts and accounts into Enjo from Salesforce or CSV. Set up sync sources, map fields, manage deduplication from the Customer Data Sync. - [Understanding Visitors](https://docs.enjo.ai/understanding-visitors): Learn how Visitor records are created, how the AI Agent treats anonymous users, and how Visitors automatically become Contacts when an email is captured.