When enabled all messages sent in the triage channel will be added as internal comments by default. Use the 📣 📣 emoji at the beginning of the message in Slack/ Teams to publish it as a public comment in the ticketing system.

Note: This feature works only with supported JSM projects for Jira

Slack Ticketing - Setup Comment configuration in Slack 

Teams Ticketing - Setup Comment configuration in Teams

Request View Customization

Internal Comments

Ticket Sync Filters

Enjo AI

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