When enabled all messages sent in the triage channel will be added as internal comments by default. Use the 📣 📣 emoji at the beginning of the message in Slack/ Teams to publish it as a public comment in the ticketing system.

Note: This feature works only with supported JSM projects for Jira

Slack Ticketing - Setup Comment configuration in Slack 

Teams Ticketing - Setup Comment configuration in Teams

Request View Customization

Internal Comments

Ticket Sync Filters

Enjo AI

Enjo

Introduction

Enjo benefits

How Enjo Works: AI-Powered Service Automation | Enjo

Enjo concepts

Sign Up for Enjo

Login to Enjo

Getting started

Enjo AI for IT teams

Enjo AI for HR Teams: Streamline Recruitment and Support

Enjo AI for CS teams

Getting Started

Create Enjo AI Agent

Enjo Router AI Agent

Guidelines for Knowledge Base Articles

Zendesk Help Center

Notion Pages

Google Drive

Confluence

Slack Conversations

Microsoft Teams Conversations

Salesforce KB

Salesforce cases

SharePoint

Jira Tickets

Enjo Answers

File Management in Enjo: Streamline Your Document Process

Websites

Azure Devops

AI Agent Knowledge

Setup Jira Ticketing

Setup Salesforce Ticketing

Request Handling Behaviour

Triage Behaviour

AI Agent Ticketing

AI Agent Testing

Setup code AI Action

Setup API AI Action

AI Actions

AI Agent Channels

Enjo AI Agent Admins

Enjo AI Agent Profile

AI Agent Persona: Customizing Enjo for Enhanced Support

Response Mode in Enjo: Tailoring AI Interaction Styles

Data Masking for Secure AI Support Automation | Enjo.ai

Sentiment Analysis with Enjo: Understand Customer Feedback

Feedback

AI Agent CSAT & Resolution Feedback: Improve Customer Support

AI Agent Settings

Swarm Rooms

Approvals Management

Enjo Commands

Agent Assist Configuration

Agent Assist Installation -Salesforce

Agent Assist Installation - Jira

Agent Assist - Usage Guide

Agent Assist

Enjo Webchat

Jira personal notifications

User Preferences

Configuring Enjo

Performance

Adoption

Sentiment

Managing Slack Conversations with Enjo: Boost Team Collaboration

Insights & Management

Inbox

Enjo App Integrations: Connect with Your Favorite Tools

Jira DC

Jira Cloud

Confluence Server

Integrating Enjo with Google Drive for Efficient File Sharing

Integrating Enjo with Confluence Cloud for Enhanced Collaboration

Integrating Enjo with Salesforce Cases for Support

Integrating Enjo with Salesforce KB for Efficient Support

Integrating Enjo with Salesforce Sandbox for Enhanced Support

Sharepoint

Integrating Enjo with Slack: Streamline Team Communication

Integrating Enjo with Microsoft Teams for Better Collaboration

Integrating Notion with Enjo: Automate Your Workflow

Integrating Enjo with Zendesk Help Center for Better Support

Azure DevOps Integration with Enjo for Seamless Automation

Integrations

Help Desk Assessment

Training

Enjo API

Enjo Webchat SDK Documentation

Global Guardrails

Audit Log

Enjo Subscription Plans: Choose Your AI Support Solution

Membership Roles

Billing Management

Account

Internal Comments

Internal comment by default